12-02-2022 04:17 PM
Hi, I purchased a new game for my son yesterday on release day. Since then it has been downloading but keeps restarting the download back at zero. Any fixes for this? The game is The Walking Dead: Retribution if that matters. I’ve restarted the oculus multiple times and also turned off wifi and then reconnected it. Any other suggestions would be great. My son is pretty devastated because he’s been waiting for the release for a year now 🤦🏻:female_sign:
Solved! Go to Solution.
12-03-2022 09:19 AM
Hey there, @wendiw! We definitely understand how it can feel when a game won't install correctly after waiting so long for it to be released. We'll do everything that we can to help out and get this fixed for you! Seeing as you've already tried out restarting your internet and the headset itself, let's try out a factory reset. Your son won't lose any purchases by doing this, though he will have to setup the device and login again, then he can reinstall his games. We'll list the steps for a factory reset below for your convenience:
From the Headset:
Let us know if this helps out! If it doesn't help, then you'll want to open a support ticket or live chat with our agents. They'll be able to provide some more options for you!
12-03-2022 09:19 AM
Hey there, @wendiw! We definitely understand how it can feel when a game won't install correctly after waiting so long for it to be released. We'll do everything that we can to help out and get this fixed for you! Seeing as you've already tried out restarting your internet and the headset itself, let's try out a factory reset. Your son won't lose any purchases by doing this, though he will have to setup the device and login again, then he can reinstall his games. We'll list the steps for a factory reset below for your convenience:
From the Headset:
Let us know if this helps out! If it doesn't help, then you'll want to open a support ticket or live chat with our agents. They'll be able to provide some more options for you!
12-17-2022 03:57 PM
The reset did not solve this issue. Everytime I interrupt the download it completely lose all progress. I am downloading Vader which is 2.7GB and I will get to about 2GB on the status bar, then it stops and resets to zero as if nothing had been downloaded. This happens over and over. It makes no sense since the game is shown to be downloading - where does that data go? How is this an issue - seems like something that all devices have figured out years ago and this Oculus device is supposed to be state of the art tech.
12-17-2022 04:35 PM
Hey there @Jch2611! We see the troubleshooting provided wasn't able to help with your app download. We know how it feels waiting on games to install, we'd love to help get you in the game instead! Please reach out to our support team so we can look into additional options for you.
12-25-2022 10:21 AM
I started downloading Ironman vr and it got to 4 gigs and then started back at zero
12-25-2022 10:40 AM
Hey @goose1311.2022. Thanks for reaching out. We know download issues are pretty discouraging so we'd be happy to help.
To get some insight on your issue, can you please answer the following:
We look forward to your update.
12-25-2022 11:41 AM
Honestly ours did it over about 3 days and then just all the sudden it continued on and finished the download. We restarted the oculus numerous times but I think what may have helped was I turned off wifi, restarted the oculus and then re connected wifi again. I’m not positive but eventually after this it worked. I hope you get yours figured out, it’s super frustrating for sure.
08-15-2023 01:25 PM
I think it might be that you don't have enough storage on the oculus
11-12-2023 11:58 AM
i can't imagine leveling with your customers having problems as if the oculus development team has experienced all these issues on the regular. what a shame.
01-08-2024 08:58 AM
I'm downloading the Asgard's Wrath bundled with my Quest 3 right now (actually I'm trying since two days) and I'm downloading this game in my computer using the Oculus app (for window, I'm in windows 11 environment) Not the quest 3. It's disconnected. So it's nothing related the Quest 3
Oculus software doesn't seem to be able to stop and resume downloads for me. I'm quite certain my computer is ok. (I do have a very slow internet connection (the speed is similar to an old ADSL because I live in a remote place and it's over WIFI repeaters). Every time I turn off my computer the download starts again and again from zero. I will leave my computer on for 2-3 days and it should be done.
But yes.. apparently downloads can't be resumed for some unknown reason. I have a lot of free space.. I don't experience this problem of not being able to resume downloads in other apps.