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millerology
Level 2
Status: Unspecified
Oculus is loosing potential sales when a credit card transaction is rejected by the credit company as possible fraud. * You need a quick feedback button to allow customers to inform you to try again (after fixing the rejection.) Otherwise customers can wait 1-2 hours in a chat support queue, to just say Try Again. Then they may give up thinking slow support may indicate other company quality issues. (Google searches show similar complaints from 2016; so why isn’t the ability to allow customers to inform you Conveniently fixed? Seems the company should try a focus group...to reduce the hurdles for purchase and trouble-shooting sales. ) (By the way, why does your chat support team send me here, instead of handling the good feedback internally...and passing the feedback where it needs to go?!) Thanks Brian