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[Known Issue] Build uploads failing

Dover8
Level 3
Currently trying to upload a build using the ovr platform tool, and it is failing every time. It tries "Fetching previous build" and then "reconstructing uploaded file" 4 times and then fails with "ERROR: Sorry, we encountered a problem while processing the file that you uploaded. Please try again later."

I'm trying to upload to the ALPHA channel, and we do have a build in the store channel that passed it's tests last night. Other than that, can't see what the issue would be. Log excerpt:

2018-12-14T16:47:51.902Z [DEBUG] 
Preparing for upload...
2018-12-14T16:47:52.234Z [DEBUG]
Uploading OBB...
2018-12-14T16:47:52.235Z [DEBUG]
Downloading signature of previous build
2018-12-14T16:47:53.122Z [DEBUG]
Generating patch
2018-12-14T16:48:55.521Z [DEBUG]
Uploading...
2018-12-14T16:48:55.520Z [DEBUG] Started upload: 555568911555278
2018-12-14T16:49:08.269Z [DEBUG]
Waiting for processing to begin...
2018-12-14T16:49:09.673Z [DEBUG]
fetching previous build (2 / 4)
2018-12-14T16:49:21.973Z [DEBUG]
reconstructing uploaded file (1 / 4)
2018-12-14T16:49:23.201Z [DEBUG]
fetching previous build (2 / 4)
2018-12-14T16:49:43.055Z [DEBUG]
reconstructing uploaded file (1 / 4)
2018-12-14T16:49:44.201Z [DEBUG]
fetching previous build (2 / 4)
2018-12-14T16:50:26.079Z [DEBUG]
reconstructing uploaded file (1 / 4)
2018-12-14T16:50:27.319Z [DEBUG]
fetching previous build (2 / 4)
2018-12-14T16:51:46.584Z [DEBUG]
reconstructing uploaded file (1 / 4)
2018-12-14T16:51:47.824Z [DEBUG]
fetching previous build (2 / 4)
2018-12-14T16:54:28.367Z [DEBUG]

ERROR: Sorry, we encountered a problem while processing the file that you uploaded. Please try again later.

2018-12-14T16:54:28.368Z [WARN] Server log: {"app_id":****,"log_level":"WARN","event_name":"USER_ERROR","stack_trace":"UserVisibleError: Sorry, we encountered a problem while processing the file that you uploaded. Please try again later.\n\n at [eval]:34:36\n at [eval]:66:5252\n at next (native)\n at a ([eval]:66:1010)\n at [eval]:66:1104\n at process._tickCallback (internal/process/next_tick.js:103:7)","extra":"{\"os\":\"{\\\"platform\\\":\\\"win32\\\",\\\"arch\\\":\\\"ia32\\\",\\\"type\\\":\\\"Windows_NT\\\"}\",\"cli_version\":\"1.25.0.694215\",\"compatibility_version\":2,\"app_id\":****,\"platform\":\"ANDROID\",\"session_id\":\"****_2018-12-14T16:47:51.871Z\",\"isObb\":true,\"chunked_upload_id\":\"555568911555278\"}"}
7 REPLIES 7

mouse_bear
Retired Support
@Dover8 Welcome to the Oculus Developer Forums!

Thank you for the report, we're looking into this on our end. I'll keep you posted here once there is progress.
If you need immediate help or want additional support/context on an issue you are having with our platform or integrations:

1. Gather any and all logs, screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.)
2. Please submit a ticket here through the "Contact Us" link (include what you've gathered in step 1).
3. Tag me @mouse_bear once you have done so!

stephenscholz
Level 2
We are also experiencing this error. 

mouse_bear
Retired Support
I can confirm that this is a known issue on our end - our engineers are working towards a fix. Stay tuned!
If you need immediate help or want additional support/context on an issue you are having with our platform or integrations:

1. Gather any and all logs, screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.)
2. Please submit a ticket here through the "Contact Us" link (include what you've gathered in step 1).
3. Tag me @mouse_bear once you have done so!

Dover8
Level 3
It would seem the issue was resolved. I was able to upload a build at 4am GMT this morning. 

mouse_bear
Retired Support

Dover8 said:

It would seem the issue was resolved. I was able to upload a build at 4am GMT this morning. 


That's correct! The issue has been resolved - please continue about uploading your builds!
If you need immediate help or want additional support/context on an issue you are having with our platform or integrations:

1. Gather any and all logs, screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.)
2. Please submit a ticket here through the "Contact Us" link (include what you've gathered in step 1).
3. Tag me @mouse_bear once you have done so!

XulaneVR
Level 3
@NinjaGG Is this an issue again? Im unable to upload builds and fails everytime

willy_gael_gnou
Level 3
Same here. I've been trying since Friday