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Can't Display this Person Right Now Message

Level 3
We keep getting this message when clicking on our profile in Oculus Go. "Can't display this person right now" and our profile is greyed out.  We can fix it by reconnecting the Go headset to our phone app but that's a pain to have to do that every time you use it. It also forgets the controller connection and you have to reconnect via the phone app. We have this issue with both Android Galaxy S7 and Iphone 7 Oculus Go apps despite updating them as support suggested.  I thought Oculus Go was supposed to work *without a mobile device* beyond the initial setup?  It seems you keep having to reconnect it to the phone app to get it to function properly. Is there a fix for this?  Thanks much for any information this group can provide.