09-03-2018 07:31 AM
09-03-2018 08:03 AM
09-05-2018 06:40 AM
09-08-2018 03:03 AM
09-09-2018 07:54 AM
bobcat36 said:
Hi, I've had exactly the same issue. I've been in communication with the support team and they can't figure out what the problem is as of yet. I've factory reset and relaoded the app as they instructed, to no avail. They asked me to send a video to them in their most recent email, and streamed to Facebook last night, downloaded the video and sent it off. I've had no response yet. If they get back to me, I'll let you know.
09-10-2018 11:09 AM
09-10-2018 11:46 AM
09-13-2018 02:45 AM
Thanks for your patience while this was escalated for review. I wanted to reach out and let you know we're aware of this behavior and have been investigating a solution. I will follow up with you if we require additional information and I'll let you know once we have a resolution for you. You will most likely need to continue to update whenever the option is available to see future software enhancements. If you require additional assistance in the meantime please let me know and I will get back to you as soon as possible.
Sincerely,
George
Oculus Support"
So, it seems they are definitely looking into this.
Cheers,
Bob
🙂
09-13-2018 11:10 AM