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Oculus Go: Not loading after no use in over a year

Level 2
hello, i havent used my Oculus Go in over a year.  I went to use it and it is stuck at a loading screen.  I have verified i am connected to Wifi.  Is there way to reload the OS or is it just obsolete and no longer supported?  Thanks all!

Level 2
Experiencing the same issue.  Were you able to get it resolved?

Level 15
If your updates are very out of date you may need to do a factory reset.  See pinned threads for how to do this.  After this, go to the settings/all/about and check for updates, then update.  Takes a while to do this btw.

If you still have problems, you know what to do (= oculus support).
9 9900k, rtx3090, 32 Gb ram, 1tb ssd, 4tb hdd. xi hero wifi mb, 750w psu, Q2 w/Air Link, Vive Pro