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Oculus Go - Store not loading

caravans
Level 2

I'm currently having issues with my Oculus Go. The problem is the store not  loading on the Oculus Go. It keeps saying... 

  • Home menu - sorry, something went wrong   Please try again later. button [try again]
  • Store menu - No internet connection 
 
I can however access the internet on the Oculus browser and view websites without any issues. 
 
I have tried turning the device on/off multiple times, disconnecting and reconnecting to the internet, I've tried updating the Oculus Go in the about us area but I keep watching a loading circle for 10 minutes without any change and I've also tried loading the device while connected to the Oculus mobile app (using the same wifi) but I'm still having the same issue. 
 
My next step is to complete a factory reset to try and fix the issue but I just want to check I'm not missing anything before doing this.
 
Is anyone else having issues with this? 
 
1 ACCEPTED SOLUTION

Accepted Solutions

OculusSupport
Community Manager
Community Manager

Hey caravans!

 

You've done a lot of the troubleshooting steps already! A factory reset would be the next step in the grand scheme of things.

 

If you want to double check one more time that its not a Wi-Fi issue, then here is a handy article about network troubleshooting on the Oculus GO.

 

If you are still unable to solve the issue then shoot us a message on here, or make a ticket with us at https://ocul.us/ContactSupport. Let us know what you find out as we hate internet issues just as much as you do!

 

P.S. If you want to DM us; please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.

 

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2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hey caravans!

 

You've done a lot of the troubleshooting steps already! A factory reset would be the next step in the grand scheme of things.

 

If you want to double check one more time that its not a Wi-Fi issue, then here is a handy article about network troubleshooting on the Oculus GO.

 

If you are still unable to solve the issue then shoot us a message on here, or make a ticket with us at https://ocul.us/ContactSupport. Let us know what you find out as we hate internet issues just as much as you do!

 

P.S. If you want to DM us; please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.

 

caravans
Level 2

I already covered the points in the network troubleshooting article you provided.  I decided to carry out a factory reset of the device and this has resolved the issue.  The Oculus Go will now connect to the Oculus store and I've re downloaded all previous apps. 

 

Thank you for your assistance.