11-15-2021 06:12 AM
I'm currently having issues with my Oculus Go. The problem is the store not loading on the Oculus Go. It keeps saying...
Solved! Go to Solution.
11-15-2021 10:32 AM
Hey caravans!
You've done a lot of the troubleshooting steps already! A factory reset would be the next step in the grand scheme of things.
If you want to double check one more time that its not a Wi-Fi issue, then here is a handy article about network troubleshooting on the Oculus GO.
If you are still unable to solve the issue then shoot us a message on here, or make a ticket with us at https://ocul.us/ContactSupport. Let us know what you find out as we hate internet issues just as much as you do!
P.S. If you want to DM us; please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.
11-15-2021 10:32 AM
Hey caravans!
You've done a lot of the troubleshooting steps already! A factory reset would be the next step in the grand scheme of things.
If you want to double check one more time that its not a Wi-Fi issue, then here is a handy article about network troubleshooting on the Oculus GO.
If you are still unable to solve the issue then shoot us a message on here, or make a ticket with us at https://ocul.us/ContactSupport. Let us know what you find out as we hate internet issues just as much as you do!
P.S. If you want to DM us; please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.
11-23-2021 12:53 AM
I already covered the points in the network troubleshooting article you provided. I decided to carry out a factory reset of the device and this has resolved the issue. The Oculus Go will now connect to the Oculus store and I've re downloaded all previous apps.
Thank you for your assistance.