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Oculus Go not pairing with phone anymore

guitargirl78
Level 2

I bought my Oculus Go back in 2018 and been using it for sometime now. Suddenly today when I turned it on, it was stuck with showing the 3 dots. I did a factory reset on the headset. Uninstalled and reinstalled the oculus app on my phone, I restarted both headset and phone multiple times. After I log into the oculus app on the phone and tried to add a new device, it detects the oculus go serial number but it is no longer able to pair with the oculus headset on Bluetooth. I have tried multiple times now to restart and reconnect over Bluetooth. Wifi is also enabler on my phone.  Both phone and headset are fully charged. Now I do not know what to do anymore to get the headset working.

1 ACCEPTED SOLUTION

Accepted Solutions

It was not a problem with wifi network as it did not even get to the step of setting up wifi. Phone and headset need to pair on Bluetooth first, which was not working. 

 

I finally resolved this issue by doing another hard factory reset on the headset but this time by pressing the power and the -volume button. After that the setup went by fine.

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3 REPLIES 3

TomCgcmfc
Level 15

Maybe make sure your Go and Phone are on exactly the same network (both either 2.4 or 5Ghz).  You should be able to pair w/bluetooth.  Maybe try again and see if you are prompted to enter a code or something.  Sorry, all I can think of.  Good luck mate.

i9 9900k, rtx3090, 32 Gb ram, 1tb ssd, 4tb hdd. xi hero wifi mb, 750w psu, Q2 w/Air Link, Vive Pro

It was not a problem with wifi network as it did not even get to the step of setting up wifi. Phone and headset need to pair on Bluetooth first, which was not working. 

 

I finally resolved this issue by doing another hard factory reset on the headset but this time by pressing the power and the -volume button. After that the setup went by fine.

asrichardson60
Level 2

having the same issue.  Purchased two oculus headsets back in 2018 and neither one are working now.  Tried contacting oculus and its ridiculous.  When you try to go to contact support, it just keeps going back to the main screen.  No numbers or emails to contact anyone.   Unacceptable Oculus!!!!!