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Oculus go controller

Level 2

Hello! My Oculus Go controller stopped working and I’ve done everything in the book to get it to work. What is the solution to continue using my headset? Is there another oculus controller that is compatible with the Oculus Go? If not, what is the phone number to contact Oculus Support so I can replace with a new controller? I reached out to them via email and this was their response… “

Dear my customer,  

Thank for your order.  

We hope you know that, after you place an order, we will ship your item in 2-8 working days.  

Normally 15-25 days after shipment you can get your order.  

When we get tracking No. will inform you ASAP.  

Any question pls feel free contact with us  

Thank you very much.”
It was very strange, to say the least.