Thanks to your post above I was able to connect with Juliana who was absolutely fantastic! She was a delight to work with and was very knowledgeable about how to find a resolution to fix the issues we had! It's a pleasure to know that you have people like her working with us not so knowledgeable dummies out here!
You have to disable WiFi. Every time you turn on WiFi, the oculus go gets stuck on 3 dots until you factory reset. Unfortunately factory resetting requires a newer smartphone to use again or it only gives you "Unable to Find Your Headset" so don't reset if you have a iPhone 11 or older because it will literally make it impossible to use. Probably better to wait until better future products come out we wasted our money too fast with this one.