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Refund

ChengZheng
Level 2

I already received my financial statement but there is no refund included on my last purchase. How can I get my money back? Oculus support does not response regarding to my issue. 

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there, you should see the funds appear back on your original payment method within 5-7 business days after the request is approved for digital purchases, or after the device is returned to our warehouse. If it takes any longer than that, we recommend reaching out to your financial institution. Thanks!