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Removing a headset from my iOS Oculus App

flyinpianoman
Level 2
I had initially purchased a 64gb Oculus go and found that it was too much space for me, after I used it for a day, or so. I did a factory reset and took the headset back to Best Buy and the next day picked up a 32gb model which I am happy with. I can’t seem to find a way of deleting the first headset from my oculus account (in the app). Am I missing something? 
21 REPLIES 21

michel_audette
Level 2
Hi,  Did you figure out how to do it?

bcoyle
Level 4
I know this is an old post but I was searching for the answer. Found that you need to log into your account via a browser and remove the Oculus Go from your account. Then close/refresh the app and it will be gone.

https://secure.oculus.com/my/devices

PogsChamp98
Level 2

bcoyle said:

I know this is an old post but I was searching for the answer. Found that you need to log into your account via a browser and remove the Oculus Go from your account. Then close/refresh the app and it will be gone.

https://secure.oculus.com/my/devices



I go to my oculus account > My Devices on my mac browser but there is nowhere to "remove" my old (and returned) oculus go device. Very weird. 

PogsChamp98
Level 2
I have the exact same issue. Did you find a solution?

weirdmonkey2807
Level 4
It's a known issue. I contacted support last year to remove 2 lost devices from account. after 20 emails back and forth it was determined that this is not possible. I have a lot of units for development and business and it's really annoying that these lost units are always in the pile and get confused when trying to connect and cast from a headset. 

@OculusSupport should really take care of this. I cannot believe this is so hard ... 

Rifter_I0I
Level 3
Yeah, same problem here, impossible to remove a Go that I no longer have.

AlteriusOmega
Level 2
Still no update to this? When I go to https://secure.oculus.com/my/devices/ I see my new Quest and my old one but I can't interact with them at all. No option in the app either. This seems like a pretty silly oversight for Oculus/Facebook.

Salemasylum13
Level 2
Same issue here. I cannot remove 2 devices I used to own. HELP!!! 

weirdmonkey2807
Level 4
The quiet on this from Oculus is mind boggling @OculusSupport

Everyone that posted here should sign a petition on uservoice so we can get this pushed further.