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Reset GO

debevick
Level 3

Are there Oculus reps on this forum?  We have a Go for a couple of years that we want to use again. We lost our Pin and user account info. When we try to buy an app we are forced to enter a pin we don't have so we cant purchase any apps.

When we try to renew the pin it sends a verification code to an email but none of our emails.

Should I do a factory reset on the Go and start over?

We're not nubies, we have a rift s and a quest 2. Maybe we let the Go sit too long?

 

Thanks

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there debevick,

 

We would love to help you get back into the virtual world! In order for us to do so, we would need to move this to a private message. If you would, please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.