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TWO MAJOR ISSUES: pairing impossible with occulus app and remote won't turn on

25eheure.com
Level 2

Hi,

 

I have a set of Occulus GOs that I've been trying to set up. Five work fine, but I have 8 others who don't work.

 

I'm facing two types of issues:

  1. The remote/controller isn't turning on. I tried changing the batteries multiple times, switched with batteries from the ones that work. It still doesn't work.
  2. The app recognizes the remote and the VR headset BUT it always says 'pairing impossible'. I tried removing them from past paired devices history, and I still got nothing.

 

How should I proceed to find out what's buggy in the process? And do I fix issues?

 

Thanks,

 

Regards,

 

TMD

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