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Updates

dastan_banae
Level 2

(3809396) any updates on this? 

3 REPLIES 3

OculusSupport
Community Manager
Community Manager

Hey there, Dastan! We appreciate you providing us with that ticket number. We've located it, and we appreciate you sending us that video of the issue. In order for us to move forward we will need the following information:

  • Full name
  • Address
  • City
  • ZIP/Post code
  • State/Province
  • Country
  • Phone number
  • Preferred email address for conversation
  • Oculus username, email address associated with your account
  • Headset serial number: which is located under the left strap and starts with "1KWPH"
  • Unit serial number, which can be located on the bottom of the white box and starts with "1KWVRG"
  • Retail receipt or invoice including item, retailer, price, and date - OR - Oculus order number

Please send this information to the agent you were speaking with in your ticket. Thank you! 😃👍

You can find all of that in the ticket, I provided a video and everything, it has been a week and no one wants to give me an update on the ticket 

I mean the agent refuses to answer me, how can I talk to them?