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WiFi is connected but doesn’t work.

Tahoeturtle
Level 2

So I am connected to my WiFi network but I cannot get any information from the internet. My profile doesn’t come up. I cannot connect to the store. I can’t update any games. I have tried another network and have the same problem. 

1 ACCEPTED SOLUTION

Accepted Solutions

Tahoeturtle
Level 2

Oculus got back to me when I submitted a support ticket. They said the only way is a factory reset. 🤦‍:male_sign:

View solution in original post

3 REPLIES 3

TheKidDied
Level 2

it does this with me too. i have no clue how to fix it. Do you know how to troubleshoot the headset?

Tahoeturtle
Level 2

Oculus got back to me when I submitted a support ticket. They said the only way is a factory reset. 🤦‍:male_sign:

View solution in original post

freddie.walker
Level 2

Same thing here, I did the factory reset and everything is working now except I can't connect to Oculus rooms.....