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Are you unable to start Medium? Are you crashing?

jessicazeta
Level 7

We’ve been noticing a rash of “Medium: Failure to Start” reports. After an investigation, we’ve found that sometimes Vulkan, a fairly new graphics API we started using with 2.0,  will fail to initialize and cause Medium not to start.

Most of the time, the failure to initialize is due to an out of date graphics driver issue. The normal driver upgrade process doesn’t always reliably resolve this problem:  the drivers are corrupt, or the install didn’t do so correctly. To amend, we recommend a manual upgrade process following the instructions below:

In some cases, Medium is simply incompatible with a PC configuration.

If you've already made sure you're on the latest graphic card, please post with the following information for fastest support: 
  • Include your Oculus_Medium.log from C:\Users\{username}\AppData\LocalLow\Oculus\Medium\log
  • Include your GPU/ CPU/ OS
Thanks!
27 REPLIES 27

jessicazeta
Level 7
Hi @haibo545001, can you send your logs to medium@oculus.com?

 If you've already made sure you're on the latest graphic card, please include the following information for fastest support: 
  • Include your Oculus_Medium.log from C:\Users\{username}\AppData\LocalLow\Oculus\Medium\log
  • Include your GPU/ CPU/ OS

ChunkyToads
Level 3
SOLVED (at least for myself....) Tried just about every update I could think of adjusted my OC settings etc... and eventually figured out Windows been running updates BUT NOT offering latest Windows 10 build update.  After manually updating, all Medium crashing seems to have halted and things are running smooth again. Just FYI for any of those who are struggling w/ similar. 

seth_szigedi
Level 2
Is Medium compatible with the GTX Titan? The 6GB original GK110 that released before the Titan Black version.
I am also running into the error.
  • Win 10 64bit
  • Ryzen 5 1600X six core
  • GTX Titan
I emailed the logs to medium@oculus.com

378356498
Level 2
 Reinstall the whole oculus system and medium,at that day only ,it can open up ,but the day after,it showed"can't lunch oculus medium" again. I had updated the latest driver ,still nothing works.
  • Win 10 64bit
  • RTX 2080
  • I7 8700K

378356498
Level 2
 Reinstall the whole oculus system and medium,at that day only ,it can open up ,but the day after,it showed"can't lunch oculus medium" again. I had updated the latest driver ,still nothing works.
  • Win 10 64bit
  • RTX 2080
  • I7 8700K

ernestw3
Level 4
@378356498 Judging by the error message this may have something to do with the entitlements to the app. I would suggest making sure that you are logged into the correct oculus account that the app is associated with. If that does not work, try restarting the Oculus Software then relaunch the app. Please let us know if this helps. 🙂

SamuelAB
Level 4
RTX 2080 / i7-6700K / Windows 10 Pro 64 bit

-

My situation is a bit different. I can open Medium. It freezes for a second when I first sculpt. It crashes immediately when I go to open a file. It's like the 3D icons is what makes it crash.

My sculpts are fairly complex and I have many. I wonder if that's what making the menu crash?

-

You are not allowing file uploads on this thread by the way, so I have to post my log here

Here is my log.

2019-07-01T15:02:15.560315 : C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\bin\OculusMedium.exe startup: 
2019-07-01T15:02:15.581315 : CLAYLOG - Entering App::run
2019-07-01T15:02:16.119315 : FBT read 241 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Assets.text'
2019-07-01T15:02:16.124314 : FBT read 37 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Capture.text'
2019-07-01T15:02:16.129315 : FBT read 36 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Clay_Tool.text'
2019-07-01T15:02:16.133313 : FBT read 4 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Cut_Tool.text'
2019-07-01T15:02:16.137315 : FBT read 1 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Debug.text'
2019-07-01T15:02:16.144314 : FBT read 7 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Flatten_Tool.text'
2019-07-01T15:02:16.149315 : FBT read 75 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Home_Screen.text'
2019-07-01T15:02:16.154315 : FBT read 10 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Inflate_Tool.text'
2019-07-01T15:02:16.158314 : FBT read 76 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Layers.text'
2019-07-01T15:02:16.162314 : FBT read 64 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Misc.text'
2019-07-01T15:02:16.166313 : FBT read 12 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Move_Tool.text'
2019-07-01T15:02:16.172315 : FBT read 15 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Paint_Tool.text'
2019-07-01T15:02:16.175315 : FBT read 4 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Pinch_Tool.text'
2019-07-01T15:02:16.182316 : FBT read 52 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/References.text'
2019-07-01T15:02:16.188316 : FBT empty text for string ID 'Sculpt_Origin_Inches_Suffix_Label'
2019-07-01T15:02:16.189316 : FBT read 233 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Scene.text'
2019-07-01T15:02:16.194316 : FBT read 12 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Share.text'
2019-07-01T15:02:16.200315 : FBT read 124 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Shortcuts.text'
2019-07-01T15:02:16.205316 : FBT read 12 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Smooth_Tool.text'
2019-07-01T15:02:16.210314 : FBT read 9 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Stamps.text'
2019-07-01T15:02:16.215314 : FBT read 24 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Studio_Share.text'
2019-07-01T15:02:16.220315 : FBT read 8 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Swirl_Tool.text'
2019-07-01T15:02:16.225314 : FBT read 31 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Tool.text'
2019-07-01T15:02:16.682315 : InitializeEncoder failed: invalid param (8)

2019-07-01T15:02:16.692314 : App::run isVRMode m_windowShouldClose 0
2019-07-01T15:02:16.692314 : OculusUtil::_init()
2019-07-01T15:02:16.704316 : OculusUtil::_initHMD()
2019-07-01T15:02:16.704316 : HMD: Oculus Rift CV1 (FW 7.9)
2019-07-01T15:02:16.704316 :    HMD: (2160x1200)
2019-07-01T15:02:16.704316 :    RT : L(2688x1600) R(2688x1600)
2019-07-01T15:02:16.715314 : GLFW Error [65546]: Cannot make current with a window that has no OpenGL or OpenGL ES context
2019-07-01T15:02:16.715314 : GLFW Error [65538]: Cannot set swap interval without a current OpenGL or OpenGL ES context
2019-07-01T15:02:16.715314 : Medium: Branch [release-OculusMedium-2.3.1] Build [c1d9f13b]
2019-07-01T15:02:16.850315 : Audio will play through VR device 'Headphones (Rift Audio)'.
2019-07-01T15:02:16.859317 : Audio will record through VR device 'Microphone +SSE3 (Rift Audio)'.
2019-07-01T15:02:17.117314 : RenderDeviceSystem::_onAddedToScene()
2019-07-01T15:02:17.117314 : NVAPI initialized: driver version 43086
2019-07-01T15:02:17.117314 : RenderDevice::RenderDevice()
2019-07-01T15:02:17.149316 : Vulkan supported extension: VK_KHR_device_group_creation (1)
2019-07-01T15:02:17.149316 : Vulkan supported extension: VK_KHR_external_fence_capabilities (1)
2019-07-01T15:02:17.149316 : Vulkan supported extension: VK_KHR_external_memory_capabilities (1)
2019-07-01T15:02:17.149316 : Vulkan supported extension: VK_KHR_external_semaphore_capabilities (1)
2019-07-01T15:02:17.149316 : Vulkan supported extension: VK_KHR_get_physical_device_properties2 (1)
2019-07-01T15:02:17.149316 : Vulkan supported extension: VK_KHR_get_surface_capabilities2 (1)
2019-07-01T15:02:17.149316 : Vulkan supported extension: VK_KHR_surface (25)
2019-07-01T15:02:17.149316 : Vulkan supported extension: VK_KHR_win32_surface (6)
2019-07-01T15:02:17.149316 : Vulkan supported extension: VK_EXT_debug_report (9)
2019-07-01T15:02:17.149316 : Vulkan supported extension: VK_EXT_debug_utils (1)
2019-07-01T15:02:17.149316 : Vulkan supported extension: VK_EXT_swapchain_colorspace (3)
2019-07-01T15:02:17.149316 : Vulkan supported extension: VK_NV_external_memory_capabilities (1)
2019-07-01T15:02:17.600313 : INFO: ovr_GetSessionPhysicalDeviceVk inHmd = 000001904A2016E8 vulkanDevice = 00000190547FCFF0 vulkanDevice->m_instance = 000001905C9BAAC0
2019-07-01T15:02:17.600313 : INFO: ovr_GetSessionPhysicalDeviceVk vulkanDevice = 00000190547FCFF0 vulkanDevice->m_physicalDevice = 000001905CCCF060
2019-07-01T15:02:17.600313 : INFO: API 0.64.16.99
2019-07-01T15:02:17.600313 : INFO: DRV 107.149.128.0
2019-07-01T15:02:17.600313 : INFO: VEN 0x10de
2019-07-01T15:02:17.600313 : INFO: DEV 0x1e87 "GeForce RTX 2080"
2019-07-01T15:02:17.804318 : gpu vendor id is 10de
2019-07-01T15:02:17.844317 : Unable to find loader for Texture resource at path 'effects/textures/bread'.  File may not exist.
2019-07-01T15:02:18.053316 : Program 'SculptDrawSurface': branch 'Debug' excludes unknown branch 'Overlay'
2019-07-01T15:02:18.197315 : Shader precompilation start, please wait...
2019-07-01T15:02:18.578314 : Shader precompilation complete (time = 0.4s)
2019-07-01T15:02:18.614317 : Cannot find program: UIDrawHeadlockedTransparent
2019-07-01T15:02:18.937316 : Unable to find loader for Mesh resource at path 'models/tools_hand/Tool_Tweezers'.  File may not exist.
2019-07-01T15:02:18.951316 : Unable to find loader for Texture resource at path 'textures/tools_ui/Hand_D'.  File may not exist.
2019-07-01T15:02:18.951316 : Unable to find loader for Texture resource at path 'textures/tools_ui/Hand_M'.  File may not exist.
2019-07-01T15:02:19.161315 : Found existing sound '/UI/Key_Hover'.
2019-07-01T15:02:19.161315 : Found existing sound '/UI/Key_Click'.
2019-07-01T15:02:19.323315 : AvatarSystem:  headAndHands has changed.
2019-07-01T15:02:19.324315 : Failed to load view, check above for serialization errors: ui/AssetBrowser/AssetBrowser.view
2019-07-01T15:02:19.326315 : Failed to load view, check above for serialization errors: ui/SceneGraph/NumPad.view
2019-07-01T15:02:19.327316 : Failed to load view, check above for serialization errors: ui/SceneGraph/SceneGraph.view
2019-07-01T15:02:19.327316 : Failed to load view, check above for serialization errors: ui/SceneGraph/SceneGraphActions.view
2019-07-01T15:02:19.327316 : Failed to load view, check above for serialization errors: ui/SceneGraph/SceneGraphAdd.view
2019-07-01T15:02:19.328315 : Switched to: SphereToolShape
2019-07-01T15:02:19.328315 : Didn't find existing sound '/Manip/root_Grab' using default '/Manip/Sculpt_Grab'.
2019-07-01T15:02:19.328315 : Didn't find existing sound '/Manip/root_Release' using default '/Manip/Sculpt_Release'.
2019-07-01T15:02:19.329316 : Failed to load view, check above for serialization errors: ui/SceneGraph/WorldThemesPanel.view
2019-07-01T15:02:19.329316 : Failed to load view, check above for serialization errors: ui/SceneGraph/WorldIBLPanel.view
2019-07-01T15:02:19.336315 : Failed to load view, check above for serialization errors: ui/Tools/ToolApplyEdit.view
2019-07-01T15:02:19.336315 : Failed to load view, check above for serialization errors: ui/Tools/ColorPicker.view
2019-07-01T15:02:19.408314 : Failed to load view, check above for serialization errors: ui/Tools/ClaySettings.view
2019-07-01T15:02:19.408314 : Switched to: SphereToolShape
2019-07-01T15:02:19.408314 : Switched to: SphereToolShape
2019-07-01T15:02:19.485316 : Didn't find existing sound '/UI/VideoRecordingStart_Hover' using default '/UI/Button_Hover'.
2019-07-01T15:02:19.485316 : Found existing sound '/UI/VideoRecordingStart_Click'.
2019-07-01T15:02:19.485316 : Didn't find existing sound '/UI/VideoRecordingStart_Check' using default '/UI/Button_Check'.
2019-07-01T15:02:19.485316 : Didn't find existing sound '/UI/VideoRecordingStart_Uncheck' using default '/UI/Button_Uncheck'.
2019-07-01T15:02:19.503318 : Failed to load view, check above for serialization errors: ui/ControlPanel/ControlPanel.view
2019-07-01T15:02:19.504316 : Failed to load view, check above for serialization errors: ui/ControlPanel/ControlPanelDropdown.view
2019-07-01T15:02:19.504316 : Failed to load view, check above for serialization errors: ui/Guides.view
2019-07-01T15:02:19.504316 : Failed to load view, check above for serialization errors: ui/ControlPanel/Preferences.view
2019-07-01T15:02:19.504316 : Failed to load view, check above for serialization errors: ui/NotificationPopup.view
2019-07-01T15:02:19.504316 : Failed to load view, check above for serialization errors: ui/SceneGraph/SceneGraph.view
2019-07-01T15:02:19.505317 : Failed to load view, check above for serialization errors: ui/SceneGraph/SceneGraphActions.view
2019-07-01T15:02:19.505317 : Failed to load view, check above for serialization errors: ui/SceneGraph/SceneGraphAdd.view
2019-07-01T15:02:19.511315 : ResRef paths should start with an @.
2019-07-01T15:02:19.511315 : ResRef paths should start with an @.
2019-07-01T15:02:19.511315 : ResRef paths should start with an @.
2019-07-01T15:02:19.512316 : Found existing sound '/UI/StartupButton_Hover'.
2019-07-01T15:02:19.512316 : Found existing sound '/UI/StartupButton_Click'.
2019-07-01T15:02:19.512316 : Found existing sound '/UI/StartupButton_Hover'.
2019-07-01T15:02:19.512316 : Found existing sound '/UI/StartupButton_Click'.
2019-07-01T15:02:19.512316 : Found existing sound '/UI/StartupButton_Hover'.
2019-07-01T15:02:19.512316 : Found existing sound '/UI/StartupButton_Click'.
2019-07-01T15:02:19.512316 : Found existing sound '/UI/StartupButton_Hover'.
2019-07-01T15:02:19.512316 : Found existing sound '/UI/StartupButton_Click'.
2019-07-01T15:02:19.512316 : Didn't find existing sound '/Manip/SculptParent_Grab' using default '/Manip/Sculpt_Grab'.
2019-07-01T15:02:19.512316 : Didn't find existing sound '/Manip/SculptParent_Release' using default '/Manip/Sculpt_Release'.
2019-07-01T15:02:19.512316 : Didn't find existing sound '/Manip/SculptOriginManip_Grab' using default '/Manip/Sculpt_Grab'.
2019-07-01T15:02:19.512316 : Didn't find existing sound '/Manip/SculptOriginManip_Release' using default '/Manip/Sculpt_Release'.
2019-07-01T15:02:19.512316 : Didn't find existing sound '/Manip/Grid_Grab' using default '/Manip/Sculpt_Grab'.
2019-07-01T15:02:19.512316 : Didn't find existing sound '/Manip/Grid_Release' using default '/Manip/Sculpt_Release'.
2019-07-01T15:02:19.512316 : Failed to load view, check above for serialization errors: ui/SceneGraph/NumPad.view
2019-07-01T15:02:19.513316 : Found existing sound '/Manip/LatheWheel_Grab'.
2019-07-01T15:02:19.513316 : Found existing sound '/Manip/LatheWheel_Release'.
2019-07-01T15:02:19.513316 : Found existing sound '/Manip/SymmetryPlane_Grab'.
2019-07-01T15:02:19.513316 : Found existing sound '/Manip/SymmetryPlane_Release'.
2019-07-01T15:02:19.513316 : Didn't find existing sound '/Manip/Layer 1 Manip_Grab' using default '/Manip/Sculpt_Grab'.
2019-07-01T15:02:19.513316 : Didn't find existing sound '/Manip/Layer 1 Manip_Release' using default '/Manip/Sculpt_Release'.
2019-07-01T15:02:19.514316 : Reserving 16384
2019-07-01T15:02:19.514316 : Reserving 512
2019-07-01T15:02:21.735317 : Didn't find existing sound '/Manip/SceneLight_Grab' using default '/Manip/Sculpt_Grab'.
2019-07-01T15:02:21.735317 : Didn't find existing sound '/Manip/SceneLight_Release' using default '/Manip/Sculpt_Release'.
2019-07-01T15:02:21.735317 : Failed to load view, check above for serialization errors: ui/Tools/ColorPicker.view
2019-07-01T15:02:21.736316 : Need 512 blocks, allocated 512 (texture 2048x16x8)
2019-07-01T15:02:21.736316 : Failed to load Texture asset asynchronously: effects/textures/bread
2019-07-01T15:02:21.751317 : Failed to load Mesh asset asynchronously: models/tools_hand/Tool_Tweezers
2019-07-01T15:02:21.753317 : Failed to load Texture asset asynchronously: textures/tools_ui/Hand_D
2019-07-01T15:02:21.753317 : Failed to load Texture asset asynchronously: textures/tools_ui/Hand_M
2019-07-01T15:02:21.978314 : SoundSystem: setPaused(true), m_paused=false
2019-07-01T15:02:21.978314 : SoundSystem: pausing mixer
2019-07-01T15:02:22.015315 : SoundSystem: setPaused(false), m_paused=true
2019-07-01T15:02:22.015315 : SoundSystem: resuming mixer
2019-07-01T15:02:22.015315 : AvatarSystem:  headAndHands has changed.
2019-07-01T15:02:22.015315 : AvatarSystem:  adding new avatar component
2019-07-01T15:02:22.015315 : New CoAvatar created
2019-07-01T15:02:22.015315 : AvatarSystem: requesting new avatar for 1195215107228481
2019-07-01T15:02:22.041316 : Cache size insufficient for list: 128
2019-07-01T15:02:22.041316 : Cache size insufficient for list: 128
2019-07-01T15:02:22.042316 : Cache size insufficient for list: 5
2019-07-01T15:02:23.215318 : Conflicting values for depthState permutation 'NoDepth' ('Alpha, NoDepth' / 'alpha')
2019-07-01T15:02:23.215318 : Conflicting values for depthState permutation 'NoDepth' ('Alpha, NoDepth, Debug' / 'alpha')
2019-07-01T15:02:23.564583 : AvatarSystem: loading assets for 1195215107228481
2019-07-01T15:02:23.564583 : [17, 27] Couldn't find VM property for binding for tooltipVideo: resetVideo
2019-07-01T15:02:23.565582 : Switched to: SphereToolShape
2019-07-01T15:02:23.582583 : Switched to: SphereToolShape
2019-07-01T15:02:23.588581 : SoundSystem: setPaused(true), m_paused=false
2019-07-01T15:02:23.588581 : SoundSystem: pausing mixer
2019-07-01T15:02:23.827579 : Switched to: SphereToolShape
2019-07-01T15:02:24.479580 : Adding extra thread to threadpool async pool to accommodate 2 extra tasks: 9
2019-07-01T15:02:24.582578 : SoundSystem: setPaused(false), m_paused=true
2019-07-01T15:02:24.582578 : SoundSystem: resuming mixer
2019-07-01T15:02:24.598580 : AvatarSystem: assets loaded for 1195215107228481
2019-07-01T15:02:24.604581 : Unable to find loader for CpuTexture resource at path 'textures/MeshTooLarge.png'.  File may not exist.
2019-07-01T15:02:24.605586 : Conflicting values for vertexShaderBody permutation 'AvatarPBSV2' ('AvatarPBS, AvatarPBSV2' / 'AvatarMeshVS();')
2019-07-01T15:02:24.605586 : Conflicting values for fragmentShaderBody permutation 'AvatarPBSV2' ('AvatarPBS, AvatarPBSV2' / 'AvatarMeshPBFS();')
2019-07-01T15:02:24.605586 : Conflicting values for fragmentShaderBody permutation 'Depth' ('AvatarPBS, Depth' / 'AvatarMeshPBFS();')
2019-07-01T15:02:24.605586 : Conflicting values for fragmentShaderBody permutation 'Depth' ('AvatarPBSV2, Depth' / 'AvatarMeshPBFSV2();')
2019-07-01T15:02:24.605586 : Conflicting values for vertexShaderBody permutation 'AvatarPBSV2' ('AvatarPBS, AvatarPBSV2, Depth' / 'AvatarMeshVS();')
2019-07-01T15:02:24.605586 : Conflicting values for fragmentShaderBody permutation 'AvatarPBSV2' ('AvatarPBS, AvatarPBSV2, Depth' / 'AvatarMeshPBFS();')
2019-07-01T15:02:24.605586 : Conflicting values for fragmentShaderBody permutation 'Depth' ('AvatarPBS, AvatarPBSV2, Depth' / 'AvatarMeshPBFS();')
2019-07-01T15:02:24.801582 : Failed to load CpuTexture asset asynchronously: textures/MeshTooLarge.png
2019-07-01T15:02:29.977507 : FBT missing text for string ID 'Scene_SaveLayerSettings_Tooltip'
2019-07-01T15:02:29.977507 : FBT missing text for string ID 'Scene_RestoreLayerSettings_Tooltip'
2019-07-01T15:02:29.978508 : [51, 29] Couldn't find VM property for binding for isCollapsed: scaleDisabled
2019-07-01T15:02:29.978508 : [156, 29] Couldn't find VM property for binding for tooltip: resetValueTooltip
2019-07-01T15:02:29.978508 : [192, 29] Couldn't find VM property for binding for tooltip: resetValueTooltip
2019-07-01T15:02:29.978508 : [228, 29] Couldn't find VM property for binding for tooltip: resetValueTooltip
2019-07-01T15:02:32.155397 : Switched to: SphereToolShape
2019-07-01T15:02:37.600399 : Analytics Timed Event ended without a call to BeginAnalyticsTimedEvent
2019-07-01T15:02:37.600399 : Failed to load view, check above for serialization errors: ui/Notifications.view

jessicazeta
Level 7
Thanks for the info @SamuelAB. You can also submit all your info here: https://www.oculus.com/medium/guidelines/

Though this thread is for "Failure to Start" crashes, happy to address this as long as we move this to a more relevant thread if we continue this conversation (also, I'm deleting some of your entries to reduce noise). This is a legit crash and have your logs and other dumps. Looking into it this week, though the holiday in America makes some things slower. Thanks for pointing out!

chowyxng
Level 2
Hi Jessica, hi all. 

Oculus Medium is the main reason I bought my Rift S. It just arrived today, but to my surprise, I cannot even install Medium. It gets stuck at 502.31Mb and then just disappears from the update tab, followed by notifications that say "Sorry, we couldn't install Oculus Medium. Visit Oculus Support to get help." 

So... has anyone else have had the same issues? 

MicroBleu
Level 2

chowyxng said:

Hi Jessica, hi all. 

Oculus Medium is the main reason I bought my Rift S. It just arrived today, but to my surprise, I cannot even install Medium. It gets stuck at 502.31Mb and then just disappears from the update tab, followed by notifications that say "Sorry, we couldn't install Oculus Medium. Visit Oculus Support to get help." 

So... has anyone else have had the same issues? 


Hey,

I am having this issue as well, just like you described it. Might be related to this post: https://forums.oculusvr.com/community/discussion/78143/error-downloading-purchased-software#latest

I hope it gets resolved on it's own, I was able to download and install other app (free) with no issues.