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Are you unable to start Medium? Are you crashing?

jessicazeta
Level 7

We’ve been noticing a rash of “Medium: Failure to Start” reports. After an investigation, we’ve found that sometimes Vulkan, a fairly new graphics API we started using with 2.0,  will fail to initialize and cause Medium not to start.

Most of the time, the failure to initialize is due to an out of date graphics driver issue. The normal driver upgrade process doesn’t always reliably resolve this problem:  the drivers are corrupt, or the install didn’t do so correctly. To amend, we recommend a manual upgrade process following the instructions below:

In some cases, Medium is simply incompatible with a PC configuration.

If you've already made sure you're on the latest graphic card, please post with the following information for fastest support: 
  • Include your Oculus_Medium.log from C:\Users\{username}\AppData\LocalLow\Oculus\Medium\log
  • Include your GPU/ CPU/ OS
Thanks!
27 REPLIES 27

jessicazeta
Level 7
Good to know this is happening @chowyxng and @MicroBleu! To make sure this gets fixed in a reasonable way by the platform, please do contact Oculus Support. By giving them your data and your voice, I hope this can be resolved soon. 

Biomodelos
Level 2
Unable to start Medium.
When I reinstall Medium, it works fine until the next restart, then it crashes at startup.
My graphic card is GTX 960, wich is under the Medium/Oculus recomendations, nevertheless it worked fine until now, and still works fine in every other Oculus apps, including Quill. My drivers are up to date.
Attached DxDiag-error Medium.txt file including all my system info.
Attached Oculus_Medium-error.log
Attached Error Medium.txt
 


2n4f8kb15ryw.jpgzei0vp69yadd.jpgtrj3mspwe9r7.jpg

Biomodelos
Level 2
Log:
2019-08-16T13:27:08.892198 : D:\Oculus Rift\Software\oculus-oculus-medium-retail\oculus-medium-release\medium\bin\OculusMedium.exe startup: 
2019-08-16T13:27:08.903198 : Invalid prop name: DesktopSoundOn
2019-08-16T13:27:08.903198 : Invalid prop name: DesktopSoundVolume
2019-08-16T13:27:08.903198 : Invalid prop name: EditorUI.showBrowser
2019-08-16T13:27:08.903198 : Invalid prop name: EditorUI.showCpuProfiling
2019-08-16T13:27:08.903198 : Invalid prop name: EditorUI.showFilms
2019-08-16T13:27:08.903198 : Invalid prop name: EditorUI.showGpuProfiling
2019-08-16T13:27:08.903198 : Invalid prop name: EditorUI.showGpuStats
2019-08-16T13:27:08.903198 : Invalid prop name: EditorUI.showInspector
2019-08-16T13:27:08.903198 : Invalid prop name: EditorUI.showMemoryUsage
2019-08-16T13:27:08.903198 : Invalid prop name: EditorUI.showNetworking
2019-08-16T13:27:08.903198 : Invalid prop name: EditorUI.showParticleEditor
2019-08-16T13:27:08.903198 : Invalid prop name: EditorUI.showPythonConsole
2019-08-16T13:27:08.903198 : Invalid prop name: EditorUI.showToolSize
2019-08-16T13:27:08.903198 : Invalid prop name: EditorUI.showUndoRedo
2019-08-16T13:27:08.903198 : Invalid prop name: EditorUI.showValidateStamps
2019-08-16T13:27:08.909199 : Invalid prop name: vrOrigin
2019-08-16T13:27:08.909199 : CLAYLOG - Entering App::run
2019-08-16T13:27:09.358224 : FBT read 241 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Assets.text'
2019-08-16T13:27:09.358224 : FBT read 37 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Capture.text'
2019-08-16T13:27:09.358224 : FBT read 36 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Clay_Tool.text'
2019-08-16T13:27:09.358224 : FBT read 4 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Cut_Tool.text'
2019-08-16T13:27:09.358224 : FBT read 1 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Debug.text'
2019-08-16T13:27:09.358224 : FBT read 7 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Flatten_Tool.text'
2019-08-16T13:27:09.359224 : FBT read 75 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Home_Screen.text'
2019-08-16T13:27:09.359224 : FBT read 10 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Inflate_Tool.text'
2019-08-16T13:27:09.359224 : FBT read 76 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Layers.text'
2019-08-16T13:27:09.360224 : FBT read 64 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Misc.text'
2019-08-16T13:27:09.360224 : FBT read 12 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Move_Tool.text'
2019-08-16T13:27:09.360224 : FBT read 15 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Paint_Tool.text'
2019-08-16T13:27:09.360224 : FBT read 4 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Pinch_Tool.text'
2019-08-16T13:27:09.360224 : FBT read 52 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/References.text'
2019-08-16T13:27:09.361224 : FBT empty text for string ID 'Sculpt_Origin_Inches_Suffix_Label'
2019-08-16T13:27:09.361224 : FBT read 233 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Scene.text'
2019-08-16T13:27:09.361224 : FBT read 12 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Share.text'
2019-08-16T13:27:09.362225 : FBT read 124 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Shortcuts.text'
2019-08-16T13:27:09.362225 : FBT read 12 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Smooth_Tool.text'
2019-08-16T13:27:09.362225 : FBT read 9 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Stamps.text'
2019-08-16T13:27:09.362225 : FBT read 24 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Studio_Share.text'
2019-08-16T13:27:09.362225 : FBT read 8 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Swirl_Tool.text'
2019-08-16T13:27:09.363225 : FBT read 31 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Tool.text'

vyle_art
Level 2
Works great on my laptop, crashes on my main PC, please help!
GPU: Geforce RTX 2080ti + Titan Z
CPU: Intel xeon E5-2660 2.2 GHz x2
OS: Win7

2019-08-26T15:21:46.489255 : C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\oculus-medium-release\medium\bin\OculusMedium.exe startup:
2019-08-26T15:21:46.491255 : CLAYLOG - Entering App::run
2019-08-26T15:21:47.526314 : FBT read 241 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Assets.text'
2019-08-26T15:21:47.527314 : FBT read 37 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Capture.text'
2019-08-26T15:21:47.529314 : FBT read 36 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Clay_Tool.text'
2019-08-26T15:21:47.529314 : FBT read 4 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Cut_Tool.text'
2019-08-26T15:21:47.530314 : FBT read 1 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Debug.text'
2019-08-26T15:21:47.530314 : FBT read 7 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Flatten_Tool.text'
2019-08-26T15:21:47.532314 : FBT read 75 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Home_Screen.text'
2019-08-26T15:21:47.533314 : FBT read 10 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Inflate_Tool.text'
2019-08-26T15:21:47.535315 : FBT read 76 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Layers.text'
2019-08-26T15:21:47.537315 : FBT read 64 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Misc.text'
2019-08-26T15:21:47.537315 : FBT read 12 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Move_Tool.text'
2019-08-26T15:21:47.538315 : FBT read 15 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Paint_Tool.text'
2019-08-26T15:21:47.540315 : FBT read 4 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Pinch_Tool.text'
2019-08-26T15:21:47.541315 : FBT read 52 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/References.text'
2019-08-26T15:21:47.547315 : FBT empty text for string ID 'Sculpt_Origin_Inches_Suffix_Label'
2019-08-26T15:21:47.548315 : FBT read 233 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Scene.text'
2019-08-26T15:21:47.549315 : FBT read 12 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Share.text'
2019-08-26T15:21:47.552315 : FBT read 124 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Shortcuts.text'
2019-08-26T15:21:47.553316 : FBT read 12 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Smooth_Tool.text'
2019-08-26T15:21:47.553316 : FBT read 9 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Stamps.text'
2019-08-26T15:21:47.555316 : FBT read 24 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Studio_Share.text'
2019-08-26T15:21:47.555316 : FBT read 8 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Swirl_Tool.text'
2019-08-26T15:21:47.556316 : FBT read 31 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Tool.text'



jessicazeta
Level 7
@Biomodelos and @"vyle.art", possible you are both using Windows accounts that have special characters in them?

If so, we know we have a bug right now where users with special characters in their Windows accounts are unable to start Medium. If this is what you're hitting, you can either wait for the next release (which we're not sure of when that would be yet) or create a Windows account without special characters. 


RestlessJess
Level 2
Hi! I am able to open Medium but as soon as I try to access a menu it crashes. Please let me know if you can help me solve this.

  • Win 10 64bit
  • GTX 1660
  • I7 4790K
  • 32gigs RAM

RestlessJess
Level 2

1O_o1
Level 2

Hey!

Pls Help me 😞 

 I can't start the program, everything was fine until yesterday!

/

medium failed to initialize its rendering system

 

API 0.64.32.175
DRV 117.194.192.0
VEN 0x10de
DEV 0x1e04 "NVIDIA GeForce RTX 2080 Ti"
Shutdown: requestExit: 0
Shutdown: End of Supplemental Error Log.