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Are you unable to start Medium? Are you crashing?

jessicazeta
Level 7

We’ve been noticing a rash of “Medium: Failure to Start” reports. After an investigation, we’ve found that sometimes Vulkan, a fairly new graphics API we started using with 2.0,  will fail to initialize and cause Medium not to start.

Most of the time, the failure to initialize is due to an out of date graphics driver issue. The normal driver upgrade process doesn’t always reliably resolve this problem:  the drivers are corrupt, or the install didn’t do so correctly. To amend, we recommend a manual upgrade process following the instructions below:

In some cases, Medium is simply incompatible with a PC configuration.

If you've already made sure you're on the latest graphic card, please post with the following information for fastest support: 
  • Include your Oculus_Medium.log from C:\Users\{username}\AppData\LocalLow\Oculus\Medium\log
  • Include your GPU/ CPU/ OS
Thanks!
27 REPLIES 27

StYoukii
Level 2
Hi, like a lot of people I have a fatal error on Medium launch.

My monitor is plugged on the same video card than my Rift, I allready uninstalled, installed driver, Quill works

Windows 7
i5-4670
16Go ram
GeForce GTX TITAN V

Thanks for help


jessicazeta
Level 7
Hey @StYoukii, unfortunately looks like you've hit the exact problem I'm describing in my post (I can tell because your logs show "Vulkan verify failure (-4) at line 453 of src\Vulkan\renderDeviceVulkan.cpp") 

Please update your graphics drivers and repair your Vulkan drivers according to the instructions posted.  Let me know if you run into problems there!

haibo545001
Level 2
Hi  I can't launch Oculus Medium

 0tqaauqn78tu.png

thank you very much

haibo545001
Level 2
Hi  I can't launch Oculus Medium

 0tqaauqn78tu.png

thank you very much

haibo545001
Level 2
Hi  I can't launch Oculus Medium

 0tqaauqn78tu.png

thank you very much

AtraDemonica
Level 2
Hello, i have the issue. When i start medium i have a white window and nothing happens. Later i get the info that medium is not responding. I have reinstalled the driver two times. I have reinstalled medium also and deleted the user preferences. I have installed the driver once as the express installation and once as a new installation. The log still states that vulcan fails. No other rift app or game has an issue like this. Please help. It worked fine a few months prior. I wanted to start it up again but no luck 😞


AtraDemonica
Level 2
Hello, i have the issue. When i start medium i have a white window and nothing happens. Later i get the info that medium is not responding. I have reinstalled the driver two times. I have reinstalled medium also and deleted the user preferences. I have installed the driver once as the express installation and once as a new installation. The log still states that vulcan fails. No other rift app or game has an issue like this. Please help. It worked fine a few months prior. I wanted to start it up again but no luck 😞


AtraDemonica
Level 2
Hello, i have the issue. When i start medium i have a white window and nothing happens. Later i get the info that medium is not responding. I have reinstalled the driver two times. I have reinstalled medium also and deleted the user preferences. I have installed the driver once as the express installation and once as a new installation. The log still states that vulcan fails. No other rift app or game has an issue like this. Please help. It worked fine a few months prior. I wanted to start it up again but no luck 😞

I have the reports a bit cut, if oyu need something specific please tell me.
 
The Forum wont let me upload something in this category
so here it is 03/19/19 18:07:05 : Vulkan verify failure (-4) at line 503 of src\Vulkan\renderDeviceVulkan.cpp
03/19/19 18:07:05 : Failed to load Texture asset asynchronously: textures\menus\ColorPicker_D
03/19/19 18:07:05 : Failed to load Texture asset asynchronously: textures\menus\ColorPicker_M
03/19/19 18:07:05 : Vulkan verify failure (-4) at line 503 of src\Vulkan\renderDeviceVulkan.cpp
03/19/19 18:07:05 : Vulkan verify failure (-4) at line 503 of src\Vulkan\renderDeviceVulkan.cpp
03/19/19 18:07:05 : Vulkan verify failure (-4) at line 503 of src\Vulkan\renderDeviceVulkan.cpp
03/19/19 18:07:05 : Vulkan verify failure (-4) at line 503 of src\Vulkan\renderDeviceVulkan.cpp

System Information
------------------
      Time of this report: 3/19/2019, 18:26:11
             Machine name: ATRA-PC
               Machine Id: {94E19C32-4541-4D3C-8499-E8E055B89395}
         Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
                 Language: German (Regional Setting: German)
      System Manufacturer: ASUS
             System Model: All Series
                     BIOS: BIOS Date: 11/11/14 10:07:57 Ver: 22.01 (type: BIOS)
                Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
                   Memory: 16384MB RAM
      Available OS Memory: 16326MB RAM
                Page File: 10505MB used, 22203MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.17134.0001 64bit Unicode


Display Devices
---------------
           Card name: NVIDIA GeForce GTX 780 Ti
        Manufacturer: NVIDIA
           Chip type: GeForce GTX 780 Ti
            DAC type: Integrated RAMDAC
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_10DE&DEV_100A&SUBSYS_29831462&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 11191 MB
    Dedicated Memory: 3029 MB
       Shared Memory: 8162 MB
        Current Mode: 1920 x 1080 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.640148,0.338391), Green(0.315930,0.623547), Blue(0.110852,0.063977), White Point(0.313977,0.329602)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: PHL 274E5
          Monitor Id: PHLC0C8
         Native Mode: 1920 x 1080(p) (60.000Hz)
         Output Type: DVI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: Not Supported
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll
 Driver File Version: 25.21.0014.1935 (English)
      Driver Version: 25.21.14.1935
         DDI Version: 12
      Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 2.4
 Graphics Preemption: DMA
  Compute Preemption: DMA
            Miracast: Not Supported by Graphics driver
 Hybrid Graphics GPU: Not Supported
      Power P-states: Not Supported
      Virtualization: Paravirtualization 
          Block List: No Blocks
  Catalog Attributes: Universal:False Declarative:False 
   Driver Attributes: Final Retail
    Driver Date/Size: 01.03.2019 01:00:00, 957824 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B71E3E-534A-11CF-5D70-8D091BC2D435}
           Vendor ID: 0x10DE
           Device ID: 0x100A
           SubSys ID: 0x29831462
         Revision ID: 0x00A1
  Driver Strong Name: oem46.inf:0f066de3182b453d:Section008:25.21.14.1935:pci\ven_10de&dev_100a
      Rank Of Driver: 00D12001



jessicazeta
Level 7
Hi @AtraDemonica,  thanks for posting your display info. I can see you're using a 780Ti, which is lower than Medium's recommended spec. I'm sorry, but you're unable to use Medium with your current configuration. Medium's recommended spec is i5 CPU, NVIDIA 1060 or AMD for best performance. If you'd like to be rolled back to 1.3.3 to continue using Medium, please email medium@oculus.com.