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Can't start medium: Fatal Error Medium Has Crashed

CaptainWes
Explorer
I have not been able to start Medium. Ever. It always crashes to desktop with "Fatal Error" 
I have an I5-4670K processor, and a GTX 1080 GPU with the latest drivers. 16 GB of RAM
using Nvidia drivers 398.36, the latest
This is from the log

07/29/18 14:20:41 : C:\Oculus Apps\Software\oculus-oculus-medium-retail\bin\OculusMedium.exe startup: 
07/29/18 14:20:41 : FBT read 238 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Assets.text'
07/29/18 14:20:41 : FBT read 41 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Capture.text'
07/29/18 14:20:41 : FBT read 32 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Clay_Tool.text'
07/29/18 14:20:41 : FBT read 4 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Cut_Tool.text'
07/29/18 14:20:41 : FBT read 1 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Debug.text'
07/29/18 14:20:41 : FBT read 7 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Flatten_Tool.text'
07/29/18 14:20:42 : FBT read 75 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Home_Screen.text'
07/29/18 14:20:42 : FBT read 10 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Inflate_Tool.text'
07/29/18 14:20:42 : FBT read 73 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Layers.text'
07/29/18 14:20:42 : FBT read 60 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Misc.text'
07/29/18 14:20:42 : FBT read 9 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Move_Tool.text'
07/29/18 14:20:42 : FBT read 13 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Paint_Tool.text'
07/29/18 14:20:42 : FBT read 4 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Pinch_Tool.text'
07/29/18 14:20:42 : FBT read 49 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\References.text'
07/29/18 14:20:42 : FBT empty text for string ID '°s`6'
07/29/18 14:20:42 : FBT read 175 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Scene.text'
07/29/18 14:20:42 : FBT read 27 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Share.text'
07/29/18 14:20:42 : FBT read 102 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Shortcuts.text'
07/29/18 14:20:42 : FBT read 12 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Smooth_Tool.text'
07/29/18 14:20:42 : FBT read 9 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Stamps.text'
07/29/18 14:20:42 : FBT read 24 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Studio_Share.text'
07/29/18 14:20:42 : FBT read 8 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Swirl_Tool.text'
07/29/18 14:20:42 : FBT read 29 text entries from file 'C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Tool.text'
07/29/18 14:20:42 : Importing C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\data\script\core.py into module core
07/29/18 14:20:42 : Importing C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\data\script\kmath.py into module kmath
07/29/18 14:20:42 : Importing C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\data\script\res.py into module res
07/29/18 14:20:42 : Importing C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\data\script\entity.py into module entity
07/29/18 14:20:42 : Importing C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\data\script\pycomponent.py into module entity
07/29/18 14:20:42 : Importing C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\data\script\graphics.py into module graphics
07/29/18 14:20:42 : Importing C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\data\script\app.py into module app
07/29/18 14:20:42 : Importing C:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\data\script\kcup.py into module kcup
07/29/18 14:20:42 : App::run isVRMode m_windowShouldClose 0
07/29/18 14:20:42 : OculusUtil::_init()
07/29/18 14:20:42 : OculusUtil::_initHMD()
07/29/18 14:20:42 : HMD: Oculus Rift CV1 (FW 7.8)
07/29/18 14:20:42 :    HMD: (2160x1200)
07/29/18 14:20:42 :    RT : L(2688x1600) R(2688x1600)
07/29/18 14:20:42 : GLFW Error [65546]: The specified window has no context
07/29/18 14:20:42 : GLFW Error [65538]: There is no current context
07/29/18 14:20:42 : Medium: Branch [stable] Build [0000647582]
07/29/18 14:20:42 : Audio will play through VR device 'Headphones (3- Rift Audio)'.
07/29/18 14:20:42 : Audio will record through VR device 'Microphone (3- Rift Audio)'.
07/29/18 14:20:42 : RenderDeviceSystem::_onAddedToScene()
07/29/18 14:20:42 : NVAPI initialized: driver version 39836
07/29/18 14:20:42 : RenderDevice::RenderDevice()
07/29/18 14:20:42 : Vulkan supported extension: VK_EXT_debug_report (9)
07/29/18 14:20:42 : Vulkan supported extension: VK_EXT_display_surface_counter (1)
07/29/18 14:20:42 : Vulkan supported extension: VK_KHR_get_physical_device_properties2 (1)
07/29/18 14:20:42 : Vulkan supported extension: VK_KHR_get_surface_capabilities2 (1)
07/29/18 14:20:42 : Vulkan supported extension: VK_KHR_surface (25)
07/29/18 14:20:42 : Vulkan supported extension: VK_KHR_win32_surface (6)
07/29/18 14:20:42 : Vulkan supported extension: VK_KHR_device_group_creation (1)
07/29/18 14:20:42 : Vulkan supported extension: VK_KHR_external_fence_capabilities (1)
07/29/18 14:20:42 : Vulkan supported extension: VK_KHR_external_memory_capabilities (1)
07/29/18 14:20:42 : Vulkan supported extension: VK_KHR_external_semaphore_capabilities (1)
07/29/18 14:20:42 : Vulkan supported extension: VK_NV_external_memory_capabilities (1)
07/29/18 14:20:42 : Vulkan supported extension: VK_EXT_debug_utils (1)
4 REPLIES 4

ReinBijlsma
Explorer
Reinstall the latest Nvidia driver. It solved my crash on a similar system

CaptainWes
Explorer


Reinstall the latest Nvidia driver. It solved my crash on a similar system


That did not work. I still get the Fatal Error box when opening. The only entries in the log that seem to indicate a problem are these:

07/30/18 12:39:46 : FBT empty text for string ID 'àÒº€'

07/30/18 12:39:46 : GLFW Error [65546]: The specified window has no context
07/30/18 12:39:46 : GLFW Error [65538]: There is no current context


Can anyone from support chime in? I've never been able to run this.

jessicazeta
Heroic Explorer
Could you try the following rigamaroll? Hmmm, your case baffles me.
  • Please delete your entire Preferences folder in My Documents/ Medium and restart Medium.

  • It may be possible that you need to make a Medium folder in My Documents (this could be a problem with computers with multiple users and Administrators).

  • Make sure your HMD is plugged into your GPU.

Edit: We're also getting reports that sometimes the NVIDIA driver installer fails to actually update the drivers. Could you double check driver version via DxDiag as well? Thanks!

CaptainWes
Explorer


Could you try the following rigamaroll? Hmmm, your case baffles me.
  • Please delete your entire Preferences folder in My Documents/ Medium and restart Medium.

  • It may be possible that you need to make a Medium folder in My Documents (this could be a problem with computers with multiple users and Administrators).

  • Make sure your HMD is plugged into your GPU.

Edit: We're also getting reports that sometimes the NVIDIA driver installer fails to actually update the drivers. Could you double check driver version via DxDiag as well? Thanks!


Hi Jessica, thank you for your assistance. 
I have a Medium folder in My Documents, but it is empty. There are no other folders or files. 
The HMD is plugged directly into the HDMI port of the GTX 1080, and a monitor is connected to it as well via DVI-D. All other Oculus apps (and SteamVR) work on my Rift. 

I'm enclosing a copy of my Dxdiag. I can comfirm I'm using GeForce drivers ver 398.36 Thanks for the help.