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Oculus Link + RX Vega M GL --> help please !

RiccardoBovo
Level 3

I bought a Oculus Quest and an Oculus Link (so to simplify
development with unity as this does not require deployment of the full app). 

My hardware:

Laptop: XPS 15 9575

(processor memory exceed the min requirements stated in 
Oculus link support page  and the operating system is WIN10)


Graphics card: RX Vega M GL
the gpu has a vega architecture  and should be compatible as stated in the Oculus link support page 

I also have installed the latest drivers for it   GFX_Radeon_Win10_64_18.12.2.exe

I install the oculus software, which seems to install correctly,
but when I click on the icon it "says can't reach Oculus service", if
I click on repair it does reinstall everything but the result does not change.






3 REPLIES 3

RiccardoBovo
Level 3
To add to the previous message if we look at the compatibility.json downloaded from compatibility_library

The RX Vega M GL is in the list of min specs card therefor suppose to be compatible ..

"VideoCardMinSpecList": [
...
{
"Name": "AMD RX Vega M GL",
"Vendor": "AMD",
"PID": "694E",
"SubsysVID": "00C0",
"Capability": [
1
]
}
...
]

anyone can help here ?

RiccardoBovo
Level 3
here some logs 

LOG ANALYSIS
=============

============
2. OAFError
============
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.970 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\network\filehttprequest.cpp(340) : Download CompatLibData failed with error: FatalError domain: TigonFileDownloaderProtocolError code: 302 detail: Unexpected HTTP response. (1971005) OVR64123165
[Service_2020-01-25_00.15.52.txt] 25/01 00:15:52.402 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\audio\controls.cpp(34) : No device to set mute state (1971039) OVR42390475
[Service_2020-01-25_00.15.52.txt] 25/01 00:15:53.194 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\network\filehttprequest.cpp(340) : Download CompatLibData failed with error: FatalError domain: TigonFileDownloaderProtocolError code: 302 detail: Unexpected HTTP response. (1971005) OVR64123165
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.842 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\network\filehttprequest.cpp(340) : Download CompatLibData failed with error: FatalError domain: TigonFileDownloaderProtocolError code: 302 detail: Unexpected HTTP response. (1971005) OVR64123165
======================
3. All Service Errors
======================
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.222 {!ERROR!} [Kernel:Default] [DisplayManager] ERROR:  No suitable VR display system found.
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.222 {!ERROR!} [Kernel:Default] [DisplayManager] Reason: Failed during detection of DXGI 2 Preview
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.834 {!ERROR!} [xrstreaming] WinUsb_Initialize(2484) failed: (8) Not enough memory resources are available to process this command.
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.834 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.834 {!ERROR!} [xrstreaming] couldn't open device USB\VID_2833&PID_0186\1PASH9AD689365 (path: \\?\usb#vid_2833&pid_0186#1pash9ad689365#{a5dcbf10-6530-11d2-901f-00c04fb951ed})
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.834 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.838 {!ERROR!} [xrstreaming] failed to dispatch packet with 48 bytes payload to topic 1 (builtin): invalid state
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.838 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.840 {!ERROR!} [xrstreaming] inbound data processing loop exited: invalid state (3)
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.840 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.887 {!ERROR!} [xrstreaming] failed to write 24 bytes to builtin topic. Topic does not exist
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.887 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.898 {!ERROR!} [xrstreaming] WinUsb_Initialize(2788) failed: (8) Not enough memory resources are available to process this command.
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.898 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.898 {!ERROR!} [xrstreaming] couldn't open device USB\VID_2833&PID_0186\1PASH9AD689365 (path: \\?\usb#vid_2833&pid_0186#1pash9ad689365#{a5dcbf10-6530-11d2-901f-00c04fb951ed})
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.898 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.970 {!ERROR!} [OculusAppFramework.cpp] Download of compatibility_library
[Service_2020-01-25_00.15.56.txt] 25/01 00:15:56.979 {!ERROR!} [OVRServer] Downloaded compatibility JSON is bad. First 50 characters: %s
[Service_2020-01-25_00.15.52.txt] 25/01 00:15:52.349 {!ERROR!} [Kernel:Default] [DisplayManager] ERROR:  No suitable VR display system found.
[Service_2020-01-25_00.15.52.txt] 25/01 00:15:52.349 {!ERROR!} [Kernel:Default] [DisplayManager] Reason: Failed during detection of DXGI 2 Preview
[Service_2020-01-25_00.15.52.txt] 25/01 00:15:52.989 {!ERROR!} [xrstreaming] WinUsb_Initialize(2460) failed: (8) Not enough memory resources are available to process this command.
[Service_2020-01-25_00.15.52.txt] 25/01 00:15:52.989 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2020-01-25_00.15.52.txt] 25/01 00:15:52.989 {!ERROR!} [xrstreaming] couldn't open device USB\VID_2833&PID_0186\1PASH9AD689365 (path: \\?\usb#vid_2833&pid_0186#1pash9ad689365#{a5dcbf10-6530-11d2-901f-00c04fb951ed})
[Service_2020-01-25_00.15.52.txt] 25/01 00:15:52.989 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2020-01-25_00.15.52.txt] 25/01 00:15:53.194 {!ERROR!} [OculusAppFramework.cpp] Download of compatibility_library
[Service_2020-01-25_00.15.52.txt] 25/01 00:15:53.204 {!ERROR!} [OVRServer] Downloaded compatibility JSON is bad. First 50 characters: %s
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.076 {!ERROR!} [Kernel:Default] [DisplayManager] ERROR:  No suitable VR display system found.
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.076 {!ERROR!} [Kernel:Default] [DisplayManager] Reason: Failed during detection of DXGI 2 Preview
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.685 {!ERROR!} [xrstreaming] WinUsb_Initialize(2484) failed: (8) Not enough memory resources are available to process this command.
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.685 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.685 {!ERROR!} [xrstreaming] couldn't open device USB\VID_2833&PID_0186\1PASH9AD689365 (path: \\?\usb#vid_2833&pid_0186#1pash9ad689365#{a5dcbf10-6530-11d2-901f-00c04fb951ed})
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.685 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.685 {!ERROR!} [xrstreaming] failed to dispatch packet with 48 bytes payload to topic 1 (builtin): invalid state
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.685 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.685 {!ERROR!} [xrstreaming] inbound data processing loop exited: invalid state (3)
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.685 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.748 {!ERROR!} [xrstreaming] failed to write 24 bytes to builtin topic. Topic does not exist
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.748 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.763 {!ERROR!} [xrstreaming] WinUsb_Initialize(2812) failed: (8) Not enough memory resources are available to process this command.
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.763 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.763 {!ERROR!} [xrstreaming] couldn't open device USB\VID_2833&PID_0186\1PASH9AD689365 (path: \\?\usb#vid_2833&pid_0186#1pash9ad689365#{a5dcbf10-6530-11d2-901f-00c04fb951ed})
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.763 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.842 {!ERROR!} [OculusAppFramework.cpp] Download of compatibility_library
[Service_2020-01-25_00.05.35.txt] 25/01 00:05:36.857 {!ERROR!} [OVRServer] Downloaded compatibility JSON is bad. First 50 characters: %s

Barmaley7
Level 2

Same issue, looks like no one cares and no solution.