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2nd user account not working

wen2buy
Level 2

Purchase a new Oculus Quest 2.  Set it up, then followed the instructions and set up a 2nd user.  When the 2nd user clicks his profile, it just stops.  It shows a bunch of floating bubbles with calming music.   The 2nd user has not ever been able to sign in. I have been chatting with Support.  Getting no where and feeling very frustrated.  Any advice?

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