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After update to 33. Can’t show the oculus rift screen

tobyhk
Level 2

After update to 33. Can’t show the oculus rift screen. Just black screen and say my oculus don’t have audio. 

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello there, we hate to hear that you are having some trouble with your Oculus Rift. We're here to help! 🙂 To resolve the black screen issue, please follow these troubleshooting steps:
 

  • Confirm how the headset is connected, making sure that the headset and primary monitor are connected to the same video card.
  • Try reseating the cable on both the headset side and the side that plugs into the GPU and inspect it for damage:
    • Bent Pins
    • Frays
    • Twists
    • Kinks
    • Etc.
  • Update graphics drivers
  • Reboot the PC
  • Connect the headset to a different USB 3.0 port
  • Try the headset on another computer if possible

 

Note: When reconnecting to the PC, you should connect the USB cable first, then the display port cable to the dedicated graphics card.

Remove any adapters from the headset.

Laptop: Ensure the port the headset is connected to, is running through the primary GPU and not integrated. This can usually be done through the graphic card settings.

 

 

If you still continue to experience trouble, please do not hesitate to submit a support ticket by clicking here

Thanks! 🙂