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Air Link Not working.

71fna
Level 2

Every time I try to use Airlink. Either after I pair it. It would make my pc screen black. Or do 3 dots then kick me out of the home screen? And then close my oculus pc app then turn Airlink off. I do not know how to fix this. Please help me

2 REPLIES 2

OculusSupport
Oculus Community Manager
Oculus Community Manager

Oh no! Technology can be very tricky sometimes, we get that, but do not worry we're here to help!

Before we begin the troubleshooting process, please check to make sure your PC meets the Oculus Link compatibility requirements.

As this sounds like a software issue, please start the troubleshooting by rebooting your headset and restarting the PC software.
To reboot your headset:
 

  1. With your headset on, hold the power button on the right side of your headset down until you're prompted with a shut-down screen.

  2. Select Restart to reboot your Quest 2 or Quest.

 

If the issue still persists after the reboot, please check out this Oculus Community thread which contains a possible solution which includes disabling your integrated graphic driver in your computer's Device manager. 
In the case that these steps did not solve the problem, please submit a ticket and a member of our team will get back to you as quickly as possible. We look forward to hearing from you. 

71fna
Level 2

didnt work 😞