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Air Link not functioning with Quest 2

Birdsbeaks
Level 2

I've made firewall exceptions, updated all software and drivers, etc and yet, when I pair my headset to the Oculus PC App and launch it, I get a notification (on my pc) from the oculus pc app that "my headset isn't working properly" while the headset just displays 3 pulsing dots until i quit air link from the home menu.

 

Help?

4 REPLIES 4

OculusSupport
Community Manager
Community Manager

Hey there! We see you're having an issue with getting airlink connected and we'd like to see if we can assist with getting this resolved! We would like for you to reach out to us in a private message with your full name, username, and email. 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

OculusSupport
Community Manager
Community Manager

Hey there! We wanted to know if you were able to get your Airlink working or if you're still in need of assistance. 

I have not. I heard that mixed networks were potentially problematic so I decided to resolve that prior to additional troubleshooting. I've still yet to test with the new network configuration. I'll update if resolved. If not, I'll proceed with the instructions in your previous message.

OculusSupport
Community Manager
Community Manager

Sure thing! Let us know the results of configuring your network settings whenever you get around to finishing the testing, and if that ended up fixing the connectivity issue. If not, we'll see what else we can do!