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Air Link not responding

oddworld_chris
Level 2

Hey all, 

 

Hoping someone in the community might be of assistance here (worked through Google and this forum as much as I can, to no success at the moment, happy to be corrected though)! 

 

Had a Rift S for a number of units, upgraded to Quest 2 and received on Friday. Air Link not working though. 

 

Attempted all steps listed on support site:

  • Make sure that your network is setup correctly
  • Check that both of your PC and headset on the same local network and neither of them is on the VPN
  • Make sure your firewall is not blocking the TCP port 5669
  • Try turning on/off the Air Link button on the Oculus PC app
  • Reboot your headset and restart your PC software
  • Disabled my anti virus 
  • Uninstalled and reinstalled Oculus App
  • Attempted two different PCs no luck

 

So, my PC is listed on my Quest 2 headset (so the PC is recognised) but the issue that I have found is my PC is listed six times with a bracketed number the only distinguishing difference between them:

Chris PC - Chris PC (1) - Chris PC (2) etc 

 

Don't know whether this would cause the issue at all, or just something different that needs to be explored, but hoping someone in the community might be able to point me in the right direction. TIA.

 

Chris 

 

1 ACCEPTED SOLUTION

Accepted Solutions

OculusSupport
Community Manager
Community Manager

Hey there! We appreciate all the troubleshooting steps you took to work this issue out and we'd like to lend a helping hand! Please submit a support ticket with us here: https://ocul.us/3J584Ku and we'd be happy to take a closer look at this issue and get you back to gaming as soon as possible. We look forward to hearing from you!

View solution in original post

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there! We appreciate all the troubleshooting steps you took to work this issue out and we'd like to lend a helping hand! Please submit a support ticket with us here: https://ocul.us/3J584Ku and we'd be happy to take a closer look at this issue and get you back to gaming as soon as possible. We look forward to hearing from you!