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Airlink not working

Zenical
Level 3

My computer pairs to the quest but the launch button is greyed out. And when the pc connects it says in the oculus app notification tab, "We couldn't connect to your headset. please connect your headset" it also says not connected in the oculus app.

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey @Zenical, we'd be happy to help you out with this! Please click here to submit a ticket and include your Oculus Diagnostics Logs. Thanks!