Showing results for 
Search instead for 
Did you mean: 

An Oculus device isn't registered to your account at the moment

Level 2

Hello all.

I'm trying to get the replacement silicone interface for my Quest 2, but I am not able to start the process, on the website I get my device checked and all is fine, but when it redirects me to the devices page on the oculus website it says I don't have any registered devices, even though it shows purchase history and games I've played. Any solutions?



Oculus Community Manager
Oculus Community Manager

Hey there! We can send you one, but you will need to submit a ticket with us so we can send it to the proper channels. Please submit one here and our team will get you set up.