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Black internal scratch / scar appeared on my Quest 2 right lens

IvanJLM
Level 2

Today a black scar/scratch appeared in the right screen (eye) of my headset, inside the protective first layer (external).

 

As you'll in the photos attached, the external protective plastic lens is pristine, on the other hand, on the internal lens (not accesible), appeared a black scar/scratch.

 

I already opened a ticket with support, anybody else experienced this issue and know the reason or how to fix it?

 

IMG_20211113_080804.jpgIMG_20211113_081642.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

IvanJLM
Level 2

I want to comment that my problem has been resolved via oculus support.

 

The experience have been amazing, quick and resourceful. Big kudos for Oculus team support, one very happy client.

View solution in original post

2 REPLIES 2

IvanJLM
Level 2

I want to comment that my problem has been resolved via oculus support.

 

The experience have been amazing, quick and resourceful. Big kudos for Oculus team support, one very happy client.

mumbles305
Level 2

Same exact thing just happened to me today