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Black screen after 3 dots inside guardian

OrangeBerry
Level 2

Hi everyone,

 

This is a very recent problem concerning my quest 2.

It starts up normally, but once the 3 dots are gone i'm engulved in black, only being able to see my guardian. Once i physically get out of it, it switches to passthrough.

 

I have updated the Quest software and installed it moments before this issue. I do not know what version unfortunately.

1 ACCEPTED SOLUTION

Accepted Solutions

TBwn
Level 4

I'm having the same.  Leaving it plugged in now in the hopes that the update is still in progress.
Barring that, I expect it may need a factory reset.

And the current version being rolled out right now is ver 29. 

 

View solution in original post

42 REPLIES 42

TomXVI
Level 2

Omg I am not alone! I have the exact same issue!!

Kra-B
Level 2

Same here... Black screen within boundary and passthru outside the boundary. 

TBwn
Level 4

I'm having the same.  Leaving it plugged in now in the hopes that the update is still in progress.
Barring that, I expect it may need a factory reset.

And the current version being rolled out right now is ver 29. 

 

View solution in original post

Disturbed127
Level 2

having the same problem here

 

TBwn
Level 4

Well, I left it plugged in and on overnight in case it was still updating.  No change.  I just did a factor reset which seems to have been my only solution.

Michalbbb
Level 4

I have the same problem! After I updated the software the screen just went black and I see only the guardian, just like you.

I posted about this in the support forum and also summited a ticket to the support. They haven't replied yet, and I tried everything (resetting, hard reboot) and nothing helped. My oculus if basically new and I will be so disappointed if this problem won't be fixed.

Update us if you get it fixed!

I have the same problem. Did the factory reset help? Is your oculus working now?

I read some comments of people who did it and it didn't help but only made things worse... Like their app doesn't recognize the device now...

 

drvng4evr
Level 3

So, you guys are not alone. I am having the same problem after doing the V29 update. The guardian is the only thing that shows up along with black screen. 

I can't believe this forum has not come up with a solution yet. 

Yeah, I'm surprised too. We are so many people with the same problem and there is no solution at all.