This is a very recent problem concerning my quest 2.
It starts up normally, but once the 3 dots are gone i'm engulved in black, only being able to see my guardian. Once i physically get out of it, it switches to passthrough.
I have updated the Quest software and installed it moments before this issue. I do not know what version unfortunately.
Solved! Go to Solution.
I have the same problem! After I updated the software the screen just went black and I see only the guardian, just like you.
I posted about this in the support forum and also summited a ticket to the support. They haven't replied yet, and I tried everything (resetting, hard reboot) and nothing helped. My oculus if basically new and I will be so disappointed if this problem won't be fixed.
Update us if you get it fixed!