06-10-2021 10:01 AM
Hi everyone,
This is a very recent problem concerning my quest 2.
It starts up normally, but once the 3 dots are gone i'm engulved in black, only being able to see my guardian. Once i physically get out of it, it switches to passthrough.
I have updated the Quest software and installed it moments before this issue. I do not know what version unfortunately.
Solved! Go to Solution.
06-10-2021 05:11 PM
I'm having the same. Leaving it plugged in now in the hopes that the update is still in progress.
Barring that, I expect it may need a factory reset.
And the current version being rolled out right now is ver 29.
06-10-2021 02:17 PM
Omg I am not alone! I have the exact same issue!!
06-10-2021 04:55 PM
Same here... Black screen within boundary and passthru outside the boundary.
06-10-2021 05:11 PM
I'm having the same. Leaving it plugged in now in the hopes that the update is still in progress.
Barring that, I expect it may need a factory reset.
And the current version being rolled out right now is ver 29.
06-10-2021 11:30 PM
having the same problem here
06-11-2021 05:07 AM
Well, I left it plugged in and on overnight in case it was still updating. No change. I just did a factor reset which seems to have been my only solution.
06-11-2021 07:59 AM
I have the same problem! After I updated the software the screen just went black and I see only the guardian, just like you.
I posted about this in the support forum and also summited a ticket to the support. They haven't replied yet, and I tried everything (resetting, hard reboot) and nothing helped. My oculus if basically new and I will be so disappointed if this problem won't be fixed.
Update us if you get it fixed!
06-11-2021 08:02 AM
I have the same problem. Did the factory reset help? Is your oculus working now?
I read some comments of people who did it and it didn't help but only made things worse... Like their app doesn't recognize the device now...
06-11-2021 08:16 AM
So, you guys are not alone. I am having the same problem after doing the V29 update. The guardian is the only thing that shows up along with black screen.
I can't believe this forum has not come up with a solution yet.
06-11-2021 08:21 AM
Yeah, I'm surprised too. We are so many people with the same problem and there is no solution at all.