06-10-2021 10:01 AM
Hi everyone,
This is a very recent problem concerning my quest 2.
It starts up normally, but once the 3 dots are gone i'm engulved in black, only being able to see my guardian. Once i physically get out of it, it switches to passthrough.
I have updated the Quest software and installed it moments before this issue. I do not know what version unfortunately.
Solved! Go to Solution.
06-12-2021 04:41 AM - edited 06-12-2021 11:05 AM
I had the same problem after the V29 upgrade completed on my Q2. A factory reset fixed it for me. My Q2 is working fine after the factory reset.
My buddy upgraded his Q2 to V29 and had no trouble at all.
06-12-2021 06:44 AM
Hi again everyone,
After factory resetting the Quest 2 everything has been working like it should.
06-12-2021 07:32 AM
Hi. I'm about to do the factory re-set. Did you do it on the headset or the app? Also, did you have the Oculus Link cable plugged into the computer when you did this?
06-12-2021 10:10 AM
I initiated the factory reset from the headset, not from the app. I don't have an Oculus Link cable, so, no, I didn't have a Link cable plugged into the computer when I did this. Good luck!
06-12-2021 02:42 PM
wow same too I've tried almost all I can think of and even the factory reset menu won't come up.
06-12-2021 04:54 PM
Reset has me working again.
Thankfully, most of my games are through Steam so I didn't lose much, but yes, you do lose Oculus game progress.
The first time I launched it after the reset it asked if I wanted to re-download my previous apps so that was nice. But for anyone who plays a lot of Oculus games a factory reset might lose you a lot of progress.
06-12-2021 07:10 PM
Did the factory reset work?
06-12-2021 07:40 PM
Yes, the factory reset worked. Quest 2 is working great now.
06-12-2021 08:17 PM
I e never used factory reset before, does it wipeout all tour saved files and games and trophy’s and custom download songs??? Or just reset the OS ?
06-13-2021 03:35 AM
In my case the only Oculus game I played was Beat Saber, but yes, I lost all of my progress.
It remembered what apps I had and my purchases but no saved game data.