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Black screen after 3 dots inside guardian

OrangeBerry
Level 2

Hi everyone,

 

This is a very recent problem concerning my quest 2.

It starts up normally, but once the 3 dots are gone i'm engulved in black, only being able to see my guardian. Once i physically get out of it, it switches to passthrough.

 

I have updated the Quest software and installed it moments before this issue. I do not know what version unfortunately.

97 REPLIES 97

TrapperJohn4077
Level 3

I had the same problem after the V29 upgrade completed on my Q2. A factory reset fixed it for me. My Q2 is working fine after the factory reset.

 

My buddy upgraded his Q2 to V29 and had no trouble at all.

OrangeBerry
Level 2

Hi again everyone,

 

After factory resetting the Quest 2 everything has been working like it should.

Hi. I'm about to do the factory re-set. Did you do it on the headset or the app? Also, did you have the Oculus Link cable plugged into the computer when you did this?

TrapperJohn4077
Level 3

I initiated the factory reset from the headset, not from the app. I don't have an Oculus Link cable, so, no, I didn't have a Link cable plugged into the computer when I did this. Good luck!

Lumberpickle29
Level 3

wow same too I've tried almost all I can think of and even the factory reset menu won't come up.

TBwn
Level 4

Reset has me working again.
Thankfully, most of my games are through Steam so I didn't lose much, but yes, you do lose Oculus game progress.

The first time I launched it after the reset it asked if I wanted to re-download my previous apps so that was nice.  But for anyone who plays a lot of Oculus games a factory reset might lose you a lot of progress. 

Did the factory reset work?

Yes, the factory reset worked. Quest 2 is working great now. 

I e never used factory reset before, does it wipeout all tour saved files and games and trophy’s and custom download songs??? Or just reset the OS ?

TBwn
Level 4

In my case the only Oculus game I played was Beat Saber, but yes, I lost all of my progress.
It remembered what apps I had and my purchases but no saved game data.