06-10-2021 10:01 AM
Hi everyone,
This is a very recent problem concerning my quest 2.
It starts up normally, but once the 3 dots are gone i'm engulved in black, only being able to see my guardian. Once i physically get out of it, it switches to passthrough.
I have updated the Quest software and installed it moments before this issue. I do not know what version unfortunately.
Solved! Go to Solution.
06-13-2021 04:23 AM
The factory reset will wipeout your trophies, game stats, etc. unless the developer saves this data in the cloud. In my case, the games I own save this data to the headset so I lost all of my trophies, game progress, etc. when I did the factory reset.
06-13-2021 04:54 AM
Mine started yesterday, 12 June 2021. I will wait for one more day before doing a factor reset.
06-13-2021 06:26 AM
I did the factory reset. The Q2 updated to v29, but I had to download everything again. The only thing not working now is the cabled Link to my PC.
06-13-2021 08:04 AM
Do you know if population one is a cloud save or a local save for data and progress??
apparently I’m going to have to try to factory reset. I’m an EXTREMELY disappointed with Oculus. A major platform like this should absolutely NOT have these issues.
06-13-2021 08:17 AM
Absolutely agreed.
06-13-2021 01:58 PM
Did you lose all your games?
06-13-2021 04:30 PM
Did you ever find a solution even after factory resetting it still doesn’t work
06-13-2021 08:50 PM
Factory reset fixed my headset. It’s working great. However I lost a lot of stuff. All my custom songs for synth rider. My link up to sidequest, all my game progress that was saved to the headset. Have to start many games from the beginning again. That’s very disappointing
06-13-2021 08:52 PM
Yes I did. They are in the oculus cloud though so they had to be all re downloaded. However all the saved game progress is gone. Sooooo any Game that didn’t saved to the cloud I now have to start the quest or the voyage all over again which I am very disappointed about
06-13-2021 09:58 PM
I'm glad I am not the only one. I'm having the same problem after the software update. Quest 2 will power up and then goes black after the 3 dots appear. The guardian shows and the screen is black. I contacted customer support and received a ticket number but have not had any reply as of yet. I hope they fix issue soon. My quest 2 is only a few months old and I hope I don't have to buy a new game system.