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Brand new but won't turn on fully or charge atall with no indicator light

madpup1880
Honored Guest
Hi I've literally just received my quest 2 after work this evening 
Upon opening I tried to turn it on as on the description that comes with the device. Nothing happened so I plugged it in but there is no indicator light atall like there should be. I've tried the reset buttons but nothing seems to have any affect. All that happens is the oclulus logo very briefly flashes then goes streight off?? 
2 REPLIES 2

aguy10
Heroic Explorer
You hold power button for around 3 seconds and let go. If that fails maybe try the same with it plugged in for the possibility it ran out of power. If still the same it must be defective.

MetaQuestSupport
Community Manager
Community Manager
Hi there, is there any response from the Quest 2 if you hold down the button for 30 seconds? How about if you plug it in with a known working USB-C cable and adapter? If the headset remains unresponsive, please click here to submit a ticket so we can help you out.
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