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Broken Quest 2.

Level 2

I was advised here to go to make a complaint. I bought the Quest 2 for my kids for Christmas. 2 days later it won't turn on. It just flashes with the Oculus symbol. Contacted support where they tried the factory reset. Nothing. So I submit all of the required paperwork including receipt. They tell me I have everything I need and someone will email me soon with the stuff to send it in to get fixed/replaced. Except it is now January 20th and I am still waiting. I contact support for an update and they have no update except to just keep waiting. This is completely unacceptable. Bought the system, 3 games, and it is effectively a paperweight. Anyone have a suggestion on anything I can do to get some sort of resolution?