When viewing videos, the interface goes away. When viewing photos though, everything fades away except for the background, which then stays right in front. Tapping anything else or waiting X amount of seconds for idle does not make it go away either.
This issue started to occur on the most recent update, as the interface for Oculus TV changed.
Hopefully this is the right spot to post bugs; if not, whoops, my bad, I'll post it elsewhere. 😸
Solved! Go to Solution.
You're probably right in that it was only tested for videos. 😢
I was able to remove the gray box accidently after connecting the Quest 2 to my computer and hitting allow on the permissions prompt. Strange and ghetto temp fix [though I didn't test to see if it was a one-off or repeatable]. 😹
Anyway, hope they patch this on the next update. 🤞
I haven't tried with 3D 180° videos, but 3D 360° videos do work fine for me.
Is this happening with every 180° video for you? If so, you may need to take some photos and send them over with a support ticket - https://tickets.oculusvr.com/hc/en-us/requests/new [at least that is what I did for the initial gray box issue]