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Can’t log in forgot my password

captendave
Level 2

Hello. I did a password to get in the my oculus and I for got the symbol. I tryed doing a factory reset by holding the power button and the volume button that did not work and it will not connect to my phone

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there captendave! Let's look into this so we can get you back into gaming as soon as possible! Here are some things you can try to get your headset connected to your phone:

  • Ensure the phone's Bluetooth is turned on and the headset is turned on.
  • Clear the Bluetooth cache on the phone
  • Power cycle the phone and the headset
    • Power off and then back on again. If unable to power off the headset normally, hold down the power button for 30 seconds.
  • Uninstall and reinstall the Oculus application on the phone.
  • Ensure the phone and headset are connected to same wireless network.
  • Factory reset the headset.

If you need more help past this point, please PM us or click HERE to contact us by email or chat. Thanks!