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Can't play with my son and now he's crying

Jasonducky
Level 2

Hello! I have 2 oculus quest. 

Somehow both quest are merged to one account which is my account

This creates a problem when we want to play the same game together.

We can't create a "second account" because it says that the quest is merged to facebook"

So....what do I do? 

 

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey pal! Let's work together to get you and your son into the amazing world of VR! What you can do is factory reset the device you intend to be your son's. Instructions on how to do so are linked here. 

 

After you reset the device, you will need to have a Facebook account set up for your son. Then you just log in with his Facebook account. 

 

Just so you're aware, both Facebook and Oculus accounts require your child be 13 years of age or older. Details on that are linked here for Facebook and here for Oculus accounts. 

 

Information on how using multiple accounts with your devices are linked here. 

 

If you have any more questions or concerns, we're always happy to help!