I sent off a broken Quest 2 on Tuesday, and the refurbished replacement arrived on Saturday. That's pretty great service!
But now I'm stuck. The Q2 gets to the "remove the tabs from your controllers" screen - but won't detect my controllers.
Replacing the batteries in the controllers
Leaving the batteries out for 30 minutes
Holding down the Oculus button + B
Factory resetting the Q2 using Volume Down + Power
Nothing works. And because I can't get past that screen, I can't pair the Android app with the HMD. I've tried:
Restarting my phone
Uninstalling and reinstalling the app
Nothing works. The Android app asking for the pairing PIN, accepts it, then displays an error message.
When I did the RMA, I was told to only send back the HMD - not the controllers. But it seems there's no way to pair a Q2 with controllers which were previously assigned to a different Quest.
Now I'm stuck and Oculus support is suggesting I RMA the controllers!
Is there any way to pair the controllers? Or pair my phone with a Quest 2 which hasn't got any controllers?
Solved! Go to Solution.
Here's how I fixed it:
Rename it update.zip
Power off your Quest 2
Hold Volume - and power until the device boots into a bootloader screen
Using the Volume buttons, navigate to "Sideload Update" and then press power
Connect your Q2 to your PC via the USB-C cable. Use the cable which came with the Q2 if possible
Run adb devices, you should see something like List of devices attached: 123456789 sideload
Run adb sideload update.zip
After a few minutes the file will have transferred and your Q2 will begin updating
Once updated, you should be able to pair the app with the handset
If that doesn't work, ask Meta for a refund of their crappy product!
Firstly, I've just been looking through reddit together with the Oculus/Meta Forums and pages. It seems a common problem since LAST WEEK?!?
Problem: I have just received my refurbished Quest 2 (64GB) and have tried pairing it to my phone as I cannot setup the controllers I had with the last headset without it. My phone says that it is unable to connect to the headset. Therefore, my headset is stuck on the pairing of the controllers screen.
What I've tried:
Updated my phone,
Updated the Meta App,
Factory Reset on the headset,
Cleared the bluetooth cache ,
Cleared bluetooth data and started again,
Uninstalled and reinstalled the Meta App (Oculus Quest) from my phone.
I thought about USB update via developer mode... but this isn't enabled on my current headset and can't be activated unless I can get into the settings. Nothing has worked! HELP!