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Cannot retrieve password, no email with account

supperman
Level 2

I don't remember why but when I got my quest 2 I had to create a new Facebook account using my mobile phone number as the primary....and that account is not linked to the email of the one I am using to post here.

 

Two new phones later and I don't have proginal phone with Facebook app that I setup mobile account with.  I still use the same mobile number but when I go to recover account and reset my password to have it send me a code via sms nothing happens, I never receive code text.

 

I don't know what to do, I have a ton of games purchased and don't want to lose them if account logs out.

 

HELP!!!

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hey there! Not being able to reset your password can be a hinderance to your gaming experience. But we are here to help!  Just a few questions just to clarify the situation:

  • Are you unable to sign into your Facebook account or your Meta Store account?
  • Could you possibly have multiple emails linked to your accounts?
  • Have you checked your spam folders for the password reset emails?

Get back to us and let us continue to resolve this issue! 

supperman
Level 2

Hi Oculus support, I just sent you a PM.  Thank you