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Cant connect with airlink

Neocargo
Honored Guest

Hello, i'm struggling to fix this issue but I can't. When I press the match boton in the headset settings a warning jumps in saying that the connection has been lost. both dispositives are updated and in the same network. I appreciate any help.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Neocargo! We see you're having issues with connecting to air link, please allow us to give you a hand with this! So that we can get to working on this we'd like to ask you a few questions. Please answer the following:

 

  1. Have you experienced this before?
  2. How long has this issue been going on for?
  3. Has anything changed before this problem started?
  4. Have you tried any different troubleshooting steps?

 

While we have you here, please try checking for the following:

 

  • Are your drivers up to date?
  • Are you running on a mesh network?
  • Have you tried restarting your Meta Quest 2?

 

Whether your issue was resolved, or there's more work for us to do, we look forward to hearing back from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!