I have a very old hotmail email associated with my Facebook account and I've been to lazy to change it. We'll now I've forgotten my pin and can't reset it because I no longer have access to the old hotmail account. I switched my primary email with Facebook to the new email but it didn't chance the email associated with occulus. I'm essentially locked out of buying any new games. I've called Microsoft, because they own hotmail now, but it's an automated message that refers me back to the FAQ on their website. What can I do?
Have you merged your Oculus and Facebook accounts? If you haven't yet you will soon but you'll still need access to your Oculus account for that. I suspect you'll have to open a ticket and find some way to prove you are who you say you are. Expect a bit of a fight though - Oculus won't simply take your word for it, otherwise it would be easy to steal a headset and reregister it.
Hi there, thanks for reaching out about this. We understand how frustrating this is. We'd love to help you figure this out so that you can get back to enjoying new games. Follow the steps below and if you still have trouble with this please submit a support ticket here.
Let us know how this goes for you.