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Consistent Tracking Loss After v29 Update

LisDexik
Level 2

I am not sure what is causing this, but it's gotten to the point that I can't even enjoy Echo VR without my screen going black every few minutes and see that the tracking has been lost. Oh and if you didn't notice, the controller pointers are still working and track just fine when this happens, so it's the tracking on the headset that keeps failing.

I have done what I can to try and fix it, and they worked for a short time. These are included, but not limited to:
-Power-cycling the headset
-Changing Tracking frequency to 50Hz

-Clearing Guardian history, then redrawing the Guardian

 

The device is essentially unusable and I will not be playing anything on it until a fix has been issued. I have NEVER had this problem before v29, either.

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello @LisDexik If you haven't already please open a support ticket with us here and we will gladly help you in resolving the issue. Thanks!