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Controllers not pairing

Level 2

My controllers themselves are charged working vibrating and all but the oculus is stuck on the initial pairing screen


i have tried to use the oculus app which is connected to my oculus as i can see the appropriate battery life but by pressing oculus button and b or menu button and y neither of the two controllers are connecting


ps this problem is happening on the quest 2 and my quest 1 headset is allowing me to use the mentioned quest 2 controllers perfectly fine


Community Manager
Community Manager

Hey there, nvidea! 


We understand how inconvenient this may be. We have a few steps to try to unfreeze your Oculus screen and get you back to gaming. 


Reboot Your Device:

  1. Put the headset on.
  2. Press the power button on the side of the headset.
  3. Select Restart.
  4. You will see a power off/restarting message, after which the Oculus Quest or Quest 2 will power down and restart.


Factory Reset Your Device (this will erase all data except for purchased content):


Press and hold the power and volume buttons on your Oculus Quest or Quest 2 until it turns on.




If neither of these steps solves your issue, please open a support ticket at so we can look into this further for you. 



Level 2

Just replace the controller AA batteries.