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Didn't get my money back yet

ZenMan01
Honored Guest

Hello, do any of you know how long it takes to get your money back when you bought a game in the store that you didn't like? Last week I bought a game in the oculus store which I didn't like so I have requested my money back, but I have not yet received anything on my paypal account. I can see that they have removed the app from the head set, but I have not yet got my money back. Do any of you have experience with this?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi @ZenMan01 It sounds like your automated refund process has not completed yet, if it has been more then 5 days please click here to submit a ticket. Thanks! - Clint

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