07-21-2022 08:35 PM - edited 07-21-2022 08:48 PM
Hello! Please tell me, the serial number on my cardboard box from oculus quest 2 is different from the serial number on the helmet itself. I know this is OK, but I need an official response from the oculus rep. Thanks!
07-22-2022 08:09 AM
Yo! I can answer this for ya. Yes, each component in your Quest 2 package will have a different serial number on it. THIS article on the Support site shows how to find the serial on each component. Cool, huh?
07-22-2022 10:39 AM
But that article says the serial number on the box should match the serial number on the heasdset.
07-22-2022 12:19 PM
Technically, the serial numbers are different because they begin with a different sequence of letters. For Quest 2 for example, the headset's serial number begins with 1WMHH, and the box's serial begins with 1WMVR.
01-29-2023 09:34 AM
This is "technically" important so that the warranty can be applied to more than the box if the store you bought it from questions your warranty if the headset doesn't match but the box serial number is the only thing they track. If there is some way for us to determine if the headset and box serial number correspond please explain how to cross reference the two.