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Disconnecting Returned Quest from Oculus/Facebook Account

sethcheek
Honored Guest
I bought an Oculus Quest yesterday.  It had a dead pixel in the right screen, so I exchanged it for a new one today.  I realized I forgot to factory restore it before returning it.  Is there a way to disconnect/dissociate the device from my account?  I'd rather a bored Best Buy employee not throw my headset on and either buy things or browse my Facebook account.

I tried in the app where I did the initial setup, and can't find the options in the app or website.
2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager
Hey @sethcheek, you can try performing a remote wipe by signing into https://secure.oculus.com/my/devices/ and selecting the Quest headset and clicking Delete Device Data. More details are available here https://support.oculus.com/839867313014442/ . Thanks! - Rick
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

sethcheek
Honored Guest
Thank you for the response, Rick & .@OculusSupport.. But I don't see the option.  I'm not sure if I didn't have the latest version of the software or if something else happened, but it's not an option for me.  My Go has the option, though, so I'm pretty sure I went to the right place.

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