Got a Quest 2 as a gift beginning of December, immediately noticed a cluster of dead pixels, went through several weeks of the RMA process. They sent me a refurbished unit that was DOA with corrupted OS and it wouldn't do anything but cycle to "Could not load OS", had to RMA again and still don't have a replacement. They are completely swamped due to sending out so many defective units. Never mind getting the audacity to send a refurb for something you spent full price for that was bad out of the box.
If you want a quality headset, this ain't it.
wow sorry to hear that. im going thru a similar situation...RMA for "USB Update Menu loop" (where it is essentially bricked and stuck within a weird menu, there is no fix)....going on 2 weeks and still no replacement. i'd be less frustrated if the email they initially sends out said "we're swamped and it might take a month!" vs outright lying and saying "you will received a replacement in 3-5 days"
Forget Christmas, they have had my faulty unit since November and nothing.
Terrible support, no device for over 9 weeks and counting.
No support or customer service other than "Please be patient".
Does anyone know a corporate address for official written complaints or to serve legal papers on please?
Thanks in anticipation.
Ticket No - 3575945